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True Manufacturing · 1 day ago

Refrigeration Field Service Technician

NYC Metro Area

Full-time

Hybrid

Senior Level

$90K/yr - $130K/yr

5+ years exp

True Manufacturing is a company focused on providing technical resources and service functions across various divisions. The Remote Field Service Technician will develop technical resources, support sales staff, conduct training, and act as a liaison to ensure effective service delivery in their assigned territory.

CommercialConsumer GoodsIndustrial

H1B Sponsor Likely

Responsibilities

File reports to update Service Manager of concerns and overall work that has been or is needed to be done

Responsible for leadership in all technical service functions throughout the territory while working in conjunction with Service Manager to maintain consistency

Work directly with our territory sales staff offering them and all end users assistance with technical support issues. This position does not include dispatching. However, in special circumstances, works as liaison between service provider and end users to assure issues are resolved correctly and in a timely manner

Present Field Service training on all True product lines which include commercial and residential products and service procedures to all current service providers

Work to improve service network throughout the territories with our sales staff to add service providers where needed or remove current companies when satisfactory work is not being supplied

Act as the technical liaison between their specific territory and world headquarters

Work in unison with world headquarters Technical Service Team to troubleshoot, report and solve technical problems linked to repeat service issues being reported in the territory and assist in making any necessary changes to cabinets in the warehouses if needed

Qualification

Refrigeration field serviceHVAC-Refrigeration certificateTechnical training presentationCustomer service focusMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookOrganizedReliableStress tolerantFluency in other languagesDetail orientedCommunication skillsInitiative driven

Required

Certificate from college, technical school, or other educational program or equivalent experience required

Five or more years of commercial or residential refrigeration field service experience required

Must live within one hour of a major airport

Candidate must be willing and able to travel all throughout assigned territory for field service training and trade shows

Must also be willing and able to travel to the company headquarters for technical training

Candidate must be organized and detail oriented

Professional, friendly and personal communication skills both verbally and written

Service oriented, with high customer service focus

Initiative driven and service minded

Reliable and honest

Stress tolerant

Experience using Microsoft Excel, Microsoft Word, PowerPoint and Outlook

Be able to present to small or large groups

Company-paid physical and background check required upon hire

Preferred

HVAC-Refrigeration certificate preferred

Fluency in other languages, a plus

Company

True Manufacturing

True is a wide range of American-made commercial refrigeration products that exceed industry quality standards at competitive prices.

Founded in 1945

O Fallon, Missouri, USA

1001-5000 employees

https://www.truemfg.com

H1B Sponsorship

True Manufacturing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)