Apply on Employer Site

Centurion Health · 1 month ago

IT Operations Specialist

Jefferson City, MO

Full-time

Onsite

Entry, Mid Level

$65K/yr - $65K/yr

2+ years exp

Centurion Health is a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide. They are currently seeking an IT Operations Specialist to provide telephonic and remote assistance for troubleshooting and resolving issues related to computers, printers, software, and networks.

DentalHealth CareMedicalMental HealthNursing and Residential CareStaffing Agency

H1B Sponsor Likely

Responsibilities

Provide telephonic and remote assistance to users for troubleshooting and resolving issues related to computers, printers, software, and networks

Utilize various tools and techniques to quickly diagnose and fix problems

Perform hands-on tasks to identify, repair, or replace components or entire workstations effectively

Apply system analysis techniques to resolve technical problems with computer hardware, software, mobile devices and telecommunication systems

Perform desktop support for corporate employees when necessary – including but not limited to new office setups, relocating cubicles and setting up executive meetings

Being comfortable with performing remote troubleshooting and installations when tickets escalated to our teams queue

Triage and resolve Tier 1 and 2 requests and develop an understanding of Tier escalation process

Effectively test fixes to ensure issues have been adequately resolved

Perform post-resolution follow-ups to ensure problem resolution

Fully document all pertinent end user identification including name, department, contact information, etc. as well as ensure that all resolution notes are entered appropriately

Configure, maintain, test, and document IT Operations specific applications and knowledge base as well as document and monitor incident and work requests per departmental procedures

Solve complex problems independently or collaboratively with IT colleagues

Answer, evaluate, and prioritize incoming requests for assistance

Fulfill routine communication requirements, including system documentation and status reporting

Utilize Ticketing system to document and manage client requests and issues

Provide training to end users as needed on any supported Microsoft technologies or contract specific applications

Ability to follow and adhere to simple and complex instructions, including SOP’s

Create and update procedural documentation

Review and evaluate new technology and make recommendations for use within IT, Corporate and the company as a whole

Willingness and ability to travel

Flexibility for weekend and/or Holiday work, as needed

Other duties as assigned

Qualification

Desktop SupportRemote TroubleshootingNetworking ConceptsCompTIA A+ CertificationMicrosoft 365End User TrainingTechnical DocumentationProblem Solving

Required

Bachelor's degree in Information Technology or related field preferred

Two or more years of experience in a corporate Helpdesk environment

Fundamental knowledge of networking concepts (such as TCP/IP protocols), Active Directory, Exchange, and Microsoft 365

General knowledge of electronics, PC architecture, PC operating systems, Microsoft Office

Demonstrated expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting

Experience with current Windows operating systems

Extensive application support experience of current Microsoft Office family of products

Familiarity or experience with current Microsoft SharePoint family of products

Working knowledge of a range of diagnostic utilities, including application error and system event logs review

Preferred

At least 1-2 years of experience in a corporate Desktop Support role is preferred

CompTIA A+ and NET+ certification preferred but not required

Willingness and ability to travel

Flexibility for weekend and/or Holiday work, as needed

Benefits

Health, dental, vision, disability and life insurance

401(k) with company match

Generous paid time off

Paid holidays

Flexible Spending Account

Continuing Education benefits

Much more...

Company

Centurion Health

Centurion Health is a national healthcare leader offering services to correctional agencies and public health institutions across the U.S.

Founded in 2011

Sterling, Virginia, USA

5001-10000 employees

https://teamcenturion.com/

H1B Sponsorship

Centurion Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (2)

2022 (5)