Cooper Machinery Services · 1 month ago
Technology Support Analyst
Cambridge, OH
Full-time
Hybrid
Mid Level
3+ years expCooper Machinery Services provides natural gas compression equipment and services globally, with a commitment to strong relationships and better business. They are seeking a Technology Support Analyst to provide technical support for technology products and applications, focusing on Service Desk and End User Computing, while managing user accounts and troubleshooting issues.
EnergyOil and GasTransportation
Responsibilities
Provide intermediate troubleshooting and support for desktop hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices
Resolve technical issues related to Windows operating systems, third-party applications, and network connectivity
Assist in the installation, configuration, and maintenance of desktop systems, including imaging, software updates, and patch management
Manage user accounts, permissions, and security settings in Active Directory, ensuring compliance with IT policies and security protocols
Support and troubleshoot enterprise applications (e.g., Microsoft Office 365, company-specific applications, and antivirus solutions)
Perform proactive maintenance tasks to prevent issues, including system optimizations, performance tuning, and ensuring all hardware and software is up to date
Deploy and configure new desktop hardware and software for end-users, including coordinating the setup of workstations and configuring necessary applications
Manage and support remote desktop access, VPN, and mobile device management (MDM) solutions
Oversee the desktop hardware inventory, ensuring equipment is properly tracked and maintained
Collaborate with IT teams (network, systems, and security) to address infrastructure and security challenges
Create and maintain detailed technical documentation, including troubleshooting guides, system configurations, and knowledge base articles
Stay current with new technologies and IT trends, making recommendations for improvements to desktop environments and support processes
Qualification
Required
High School Diploma/GED with a minimum of 3 years' experience IT systems administration and technical support
Proven experience in diagnosing and resolving hardware and software issues in an enterprise environment
Experience working in a multi-site or corporate IT environment, providing desktop support to a diverse user base
Strong expertise in supporting Windows 10/11 operating systems
Deep knowledge of Microsoft Entra/Active Directory for user and group management, password resets, and permission changes
Possess troubleshooting skills for desktop hardware, peripheral devices (printers, monitors, etc.), and network-related issues (TCP/IP, DNS, VPN)
Experience with endpoint management tools (e.g., SCCM, Intune) for software deployment and system updates
Proficiency with remote desktop support tools (e.g., TeamViewer, BeyondTrust (Bomgar), Remote Desktop Protocol)
Knowledge of enterprise applications like Microsoft Office 365, email clients, and antivirus software
Preferred
CompTIA A+ or similar industry certification for IT support professionals
Microsoft Certified: Modern Desktop Administrator Associate or equivalent Microsoft certification
Additional certifications in cloud technologies (e.g., Microsoft Azure) or security certifications (e.g., CompTIA Security+)
Familiarity with mobile device management (MDM) solutions and supporting smartphones and tablets
Company
Cooper Machinery Services
Cooper Machinery Services is provides natural gas compression equipment and services to customers globally in the Oil & Gas,Power.
501-1000 employees
H1B Sponsorship
Cooper Machinery Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Scott Buckhout
Chief Executive Officer
John OBrien
Chief Financial Officer
Recent News
2025-12-10
Company data provided by crunchbase