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NEOGOV · 4 weeks ago

Service Center Coordinator (Administrative Support Coordinator I)

Fullerton, CA

Full-time

Onsite

Mid Level

$4,047/mo - $4,295/mo

4+ years exp

California State University, Fullerton is a leading campus in Southern California dedicated to student success and community development. The Service Center Coordinator will perform a wide range of administrative duties supporting day-to-day operations and serve as a primary contact for facilities maintenance requests, ensuring effective communication and coordination within the department.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Preforms a wide range of administrative duties supporting day to day operations

Serves as a customer service representative in the Service Center

Processing all incoming campus requests for facilities maintenance, repairs, minor construction, and alteration projects

Work independently while ensuring all inquiries are processed and dispatched

Serves as primary contact for calls, emails, and self-service portal inquiries

Provides support and coordination for projects and tasks relating to operational effectiveness

Plans, coordinates, and provide direction and training for all staff levels within the department

Other duties as assigned

Qualification

Customer serviceOrganizational skillsCommunication skillsOffice systems knowledgeBudget policies knowledgeBusiness mathInclusivityTraining coordinationProject coordinationDrafting correspondenceReport compositionEscalation of issuesSelf-service portal managementData managementMaintenance management systemTeam playerPositive attitudeInterpersonal skillsAttention to detailFlexibilityIntegrityProblem-solving

Required

High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent

Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures

Thorough knowledge of English grammar, punctuation, and spelling

Thorough knowledge of office systems with the ability to use a range of technology, systems, and software packages

Ability to independently handle multiple work unit priorities and projects

Ability to apply a variety of policies and procedures where specific guidelines may not exist

Working knowledge of budget policies and procedures

Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections

Ability to draft and compose correspondence and standard reports

Ability to handle effectively a broad range of interpersonal contacts including those at a higher level and those sensitive in nature

A background check (including a criminal records check) must be completed satisfactorily and is required for employment