Diemert Insurance, Inc. ยท 1 month ago
Insurance Customer Support Representative Agent Specialist
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
$40K/yr - $40K/yr
5+ years expDiemert Insurance is seeking an Insurance Customer Support Representative Agent Specialist to join their dynamic team. In this role, you will be the primary point of contact for insurance clients, providing expert support and guiding them through policy details to ensure exceptional client experiences.
Commercial InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Respond promptly and professionally to inbound customer inquiries via phone or email, delivering outstanding service with a positive attitude
Assist clients with policy questions, claims processing, billing issues, and coverage options by providing clear explanations and guidance
Conduct outbound calls to follow up on client requests, gather information, or offer additional insurance products tailored to their needs
Maintain accurate records of customer interactions using data entry tools and client management systems
Process payments and handle cash transactions securely when required, ensuring accuracy and confidentiality
Collaborate with team members to resolve complex issues efficiently by analyzing customer data and communication history
Demonstrate excellent phone etiquette, active listening skills, and effective communication to build rapport and trust with diverse clients
Qualification
Required
Licensed Property & Casualty insurance agent in PA (or ability to obtain within 1 year)
5+ years of business administration experience; 2+ years of client service
Strong communication, problem-solving, and organizational skills
Ability to multi-task in a fast-paced office while maintaining professionalism
Positive, client-first attitude with strong teamwork and confidentiality standards
Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for data entry and documentation
Excellent analysis skills to interpret customer needs and provide appropriate solutions efficiently
Attention to detail in cash handling, typing accuracy, and maintaining comprehensive client records
Knowledge of customer service best practices including call etiquette, active listening, and problem-solving techniques
Preferred
Existing license preferred
Experience with outbound calling campaigns and call center operations is highly desirable
Benefits
Health insurance
On-the-job training
Paid time off
Company
Diemert Insurance, Inc.
Diemert Insurance: We Make Insurance Simple Diemert Insurance, Inc is a full service insurance agency based in Pittsburgh, PA that provides a range of insurance and financial services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase