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Centauri Health Solutions, Inc · 1 month ago

Healthcare Customer Service - Sr. Outreach Specialist - Fully Remote!

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Centauri Health Solutions, Inc. provides technology and technology-enabled services to improve healthcare outcomes. The Sr. Outreach Specialist will assist patients in enrolling in government-funded assistance programs by screening health plan members and providing high-level customer service and support during the application process.

Data ManagementHealth CareHospitalRisk ManagementSoftware

Responsibilities

Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based

Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs

Utilize Centauri’s systems to ensure appropriate questions are asked

Interpret and explain information such as eligibility requirements and application details

Use probing questions to clarify eligibility data with patient or member

Compile, record, and evaluate personal and financial data in order to determine eligibility

Understand and agree to role-specific information security access and responsibilities

Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies

Read, understand and agree to security policies and complete all annual security and compliance training

Qualification

Customer service experienceData entry skillsPhone skillsCritical thinkingCompassionAssertivenessActive listening

Required

2 years of experience in a customer service/call center environment

Ability to place and receive calls via computer interface

Excellent phone skills

Strong data entry skills

Excellent critical thinking skills

Ability to manage difficult people

Ability to be assertive

Ability to actively listen and show compassion

Experience working remotely

Private, quiet office/working space

Preferred

Associate's Degree preferred

Benefits

Generous paid time off

A matching 401(k) program

Tuition reimbursement

Annual salary reviews

A comprehensive health plan

The opportunity to participate in volunteer activities on company time

Development opportunities

Company

Centauri Health Solutions, Inc

Centauri Health Solutions aims to attract and retain the industry’s top talent as we continue to create and deliver the most flexible and innovative tools in the market.

Founded in 2014

Scottsdale, Arizona, USA

1001-5000 employees