Netflix · 3 weeks ago
Program Analyst, CS Workforce Management
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $190K/yr
1+ years expNetflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries. The Program Analyst will provide analytical, operational, and program management support to the Customer Service Workforce Management team, focusing on data analysis, reporting, and project management to optimize workforce initiatives.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Collect, validate and analyze complex workforce data from multiple internal and external sources
Use sophisticated analytical techniques to identify trends, root causes, and actionable insights that support business decisions
Develop, update, and distribute recurring reports and dashboards on key workforce management metrics (e.g., staffing levels, forecast accuracy, schedule adherence, attrition, productivity)
Monitor key workforce metrics, investigating any unusual patterns, and following up to gather relevant context, ensuring timely identification and resolution of potential issues
Serve as a subject matter resource for workforce analytics within the team
Assist the Program Manager in managing and tracking projects, and providing status updates
Facilitate change management efforts related to workforce initiatives
Support the implementation of new tools, processes, or methodologies within the workforce management function
Prepare clear, visually engaging presentations and reports for internal stakeholders and leadership
Translate complex analytical findings into actionable business insights and recommendations
Work closely with Operations, Finance, and other cross-functional teams to gather data, support initiatives, and ensure alignment on workforce management objectives
Identify opportunities to streamline and optimize existing workforce management processes
Assist with the development and documentation of standard operating procedures (SOPs), frameworks, and best practices
Stay current on industry trends and best practices in workforce management and data analysis
Qualification
Required
Bachelor's degree in Business, Mathematics, Statistics, Economics, Operations Research, or a related field (or equivalent experience)
1–3 years of experience in data analysis, business analysis, workforce management, operations, or a related field
Experience with data analysis tools and techniques (e.g., advanced Excel, SQL, or similar)
Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint
Proficiency with productivity, collaboration, and project management tools (eg., Asana, Airtable or similar)
Strong analytical and critical thinking skills, with a keen attention to detail
Excellent organizational and time management skills; able to manage multiple projects and deadlines
Clear, concise written and verbal communication skills
Ability to synthesize data and present findings to various audiences
Collaborative team player with a proactive approach to problem-solving
Preferred
Experience with data visualization tools (e.g., Tableau, Power BI, or similar) is highly desirable
Benefits
Health Plans
Mental Health support
A 401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
Full-time salaried employees are immediately entitled to flexible time off
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$63.91BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $59B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
2026-01-05
The Motley Fool
2026-01-05
Company data provided by crunchbase