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RR Donnelley · 3 days ago

Concierge Supervisor

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$58K/yr - $60K/yr

5+ years exp

RR Donnelley is a global business support services company with a strong legacy of over 200 years. They are seeking a Reservations & Concierge Lead to provide leadership support for the Reservations & Concierge team, ensuring exceptional client service and a positive visitor experience.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Provide hands on leadership support for Reservations & Concierge team

Identify problems and issues at the earliest possible moment and solve them

Monitor performance of staff, provide feedback, coaching and training as required

Manage team scheduling, holiday, working hours and other admin related issues

Must have excellent organizational skills and attention to detail

Must be able to meet deadlines and complete all projects in a timely manner

Able to make independent decisions that conform to business needs and policy

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a management level

Good written and verbal communication skills

Must work well in a team environment

Ability to work in a fast-paced environment

Professional telephone demeanor

Must be self-motivated with positive can-do attitude

Proven customer service skills are required to create, maintain and enhance client service relationships

Must be able to communicate and interact effectively with multi-functional and diverse backgrounds

Qualification

Reservations experienceClient service experienceHospitality experienceComputer skillsCommunication skillsOrganizational skillsProblem-solving skillsPositive attitudeTeamworkAttention to detail

Required

Bachelor's degree or equivalent experience

Minimum (5) years Reservations/ Concierge experience

Previous client service experience essential

Hospitality & Events experience essential

Excellent written and oral Communication skills required

Positive interpersonal skills required

Excellent computer and typing skills required, Excel and word proficiency required

Excellent listening and comprehension skills required

Proven customer service skills are required to create, maintain and enhance client service relationships

Must have excellent organizational skills and attention to detail

Must be able to meet deadlines and complete all projects in a timely manner

Able to make independent decisions that conform to business needs and policy

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a management level

Good written and verbal communication skills

Must work well in a team environment

Ability to work in a fast-paced environment

Professional telephone demeanor

Must be self-motivated with positive can-do attitude

Must be able to communicate and interact effectively with multi-functional and diverse backgrounds

Preferred

Corporate Meeting room booking experience desirable

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)