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Hermès · 22 hours ago

Seasonal Coordinator - Client Relations Center

New York, NY

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

Hermès is a renowned luxury brand dedicated to craftsmanship and quality since 1837. The Seasonal Client Relations Center Coordinator will serve as the primary contact for client inquiries, ensuring exceptional service and a seamless customer experience across various communication channels.

Consumer GoodsFashionHome DecorJewelryLifestyleManufacturing

Responsibilities

Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written

Display and implement product knowledge, while conveying the Hermès style, values, and vision

Follow-up and resolve all client issues and inquiries in a timely manner

Respond to client voicemails

Place online orders and follow-up on pending orders

Resolve delivery issues related to e-Commerce orders

Collaborate with internal partners to ensure resolution and exceed client expectations

Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness

Maintain confidentiality and company policies for data protection and security

Adhere to all Hermès policy & procedures relative to role and responsibilities

Uphold high client expectations in every interaction

Offer tailored solutions and recommendations to customers

Maintain a sophisticated and professional tone in all interactions

Possess deep knowledge of luxury goods or services

Address concerns efficiently while maintaining brand integrity

Foster long-term customer loyalty through exceptional service

All other duties as assigned by supervisor

Qualification

Customer serviceLuxury retail experienceCRM systemsMultitaskingCommunication skillsProblem-solvingMicrosoft ExcelMicrosoft WordMultilingual skillsTeam-oriented

Required

Open availability, Monday through Sunday, with flexibility to meet business needs

1-2 years' experience in a call center or customer service role, including hands-on internships

Strong verbal and written communication skills

Experience in luxury retail, hospitality, or high-end customer service

Ability to manage complex requests with professionalism and discretion

Familiarity with CRM systems and call center software

Knowledge of Microsoft Excel and Word

Team-oriented, assisting peers, mentoring new members, and sharing knowledge

Proactive in identifying potential issues and implementing solutions

Actively seeks feedback for continuous improvement

Ability to exercise sound judgment

Strong multitasking and problem-solving capabilities

High level of attention to detail to ensure service excellence

Possess deep knowledge of luxury goods or services

Preferred

Multilingual skills are a plus

Company

Hermès

Glassdoor4.0

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.

Founded in 1837

Saint-honoré, Rhone-Alpes, FRA

10001+ employees