The National Board for Certified Counselors · 1 week ago
Board Investigator
Greensboro, NC
Full-time
Hybrid
Mid Level
3+ years expThe National Board for Certified Counselors is dedicated to advancing mental health services globally. They are seeking a Board Investigator to provide investigative services for ethical complaints, assist in managing these complaints, and maintain confidentiality while consulting with stakeholders regarding ethics and ethical practice.
EducationNon ProfitProfessional Services
Responsibilities
Processes and investigates ethics complaints
Responds to ethical and practice-related questions via phone, email, and/or mail
Works remote with some on-site duties at the NCBLCMHC Board office located in Greensboro, North Carolina
Attends Board meetings
Attends Ethics Committee meetings and reports complaint investigation results
Assists the Board's attorney in the preparation for the hearings as well as review and investigation of cases
Drafts and executes investigative subpoenas, as authorized by the Board
Maintains documentation of investigative activities, including complaints and responses received, interview notes, copies of subpoenas issued by the Board and all records received, and investigation outcomes
Assists in preparing appropriate compliance reports for regulatory agencies
Conducts investigations of complaints received by the Board
Identifies ethical or legal issues that require follow-up or investigation
Testifies at administrative hearings
Monitors and assists the Board with enforcement of compliance with disciplinary actions issued by the Board in a timely manner
Drafts charge letters and educative letters based upon results of complaint investigations in a timely manner and submits them to the Board attorney for review
Drafts correspondence related to complaint cases
Writes articles for the Board's newsletter and web content
Represents the Board at educational and public forums
Complies with the requirements of the “NCBLCMHC COMPLAINT DOCUMENTATION & INVESTIGATION PROCESS” in a timely manner
Other duties as assigned
Qualification
Required
Excellent verbal and written communication skills required
Ability to develop a thorough knowledge of all statutes, rules, policies, and ethical codes relevant to the Board's functions
Ability to write professional correspondence and procedure manuals
Ability to actively listen and to give full attention to what other people are saying; ability to understand the points being made, ask questions as appropriate to clarify information and ideas presented through spoken words and sentences
Ability to keep information confidential
Ability to develop specific goals and plans to prioritize, organize and accomplish work
Ability to effectively present information and respond to questions from Board Members, groups of managers, clients, customers and the general public
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to exercise discretion and independent judgment in fulfillment of responsibilities; ability to analyze information, anticipate risks to quality assurance, and evaluate results
Must be proficient in the use of basic office equipment, business software (specifically, Microsoft Office Suite) and internet research methodologies
Ability to learn and use cloud-based database software
Attention to Detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work
Collaboration and Teamwork – Ability to work cooperatively with other individuals and make valued contributions to the outputs of others in order to assist own team or project to achieve the required outputs
Communication – Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language
Problem Solving/Analysis – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to see an issue and use objective analysis and evaluation in order to form a judgment
Project Management – Ability to work on projects with firm deadlines, project plans, and budgets
Master's degree required
Three years of professional experience with at least one year of experience in completing job functions based on a high level of understanding of professional rules and practices
Preferred
Master's degree in clinical mental health counseling or equivalent preferred
Licensure as a NC Licensed Clinical Mental Health Counselor (LCMHC) in good standing preferred but not required
Investigative experience preferred but not required
Experience with government regulations or legal/ethical guidelines preferred
Benefits
Medical, dental, and vision coverage
401(K) retirement plan with a 6% company match
Discretionary profit sharing of 2%
Daycare assistance - dependent care FSA employer contribution
Medical health savings account - employer contributions
Employer paid Short-Term Disability, Long-Term Disability, and Basic Term Life AD&D
Paid time-off programs (sick, vacation, personal, floating)
10 observed paid holidays
Paid winter holiday break
Tuition reimbursement
Employee Assistance Program
Costco or Sam’s Club membership
Employer paid LifeLock identity theft protection
Calm app subscription
Company
The National Board for Certified Counselors
The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and monitor a national certification system, and to identify those counselors who have voluntarily sought and obtained board certification.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kylie Dotson-Blake
President & CEO
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