Leading Edge Connections, LLC. · 4 weeks ago
French-English Bilingual Flex Call Center Support Agent
United States
Full-time
Remote
Entry Level
$17/hr - $17/hr
1+ years expLeading Edge Connections, LLC is a full-service virtual contact center outsourcing company that values flexibility and innovation. The role involves providing bilingual customer support, assisting with purchases and inquiries, and ensuring a smooth customer experience.
Management ConsultingOffice AdministrationSales Automation
No H1B
Responsibilities
Deliver professional and empathetic customer support via phone and email
Assist with purchases, order verification, and product/service inquiries
Provide technical support for customer portals , including login and navigation assistance
Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups
Handle inbound/outbound calls with a focus on soft sales and customer loyalty
Quick cross-functional use & documentation using CRMs & dialers
Identify high-risk or escalated customer situations and act promptly
Maintain punctuality, reliability, and a positive attitude in all interactions
Be open to cross-training and supporting additional projects as requested
Qualification
Required
Must reside in the United States and be authorized to work and live in the U.S
Must have a High School Diploma or equivalent
1–3 years of call center or chat support experience (required)
Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based)
Strong communication, grammar, and active listening skills
Understanding of call center support metrics and ability to act on them
Ability to work independently, problem-solve, and use resources effectively
Preferred
Insurance or policy/agent experience strongly preferred
Previous remote/work-from-home experience preferred
Technical aptitude; Salesforce or HubSpot experience preferred
Benefits
Work from home.
Supportive and collaborative team environment.
Company
Leading Edge Connections, LLC.
Leading Edge Connections is a cutting-edge virtual contact center that has established itself as the number one player in the industry in America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Sims
Founder & CX Trailblazer "The Marshal"
Recent News
Company data provided by crunchbase