Purvis Systems · 3 weeks ago
Systems Operation Support Technician
Brooklyn, NY
Full-time
Onsite
Entry, Mid Level
$75K/yr - $102K/yr
2+ years expPURVIS Systems is a technology solutions partner that develops, implements and maintains mission-critical solutions for federal and local governments. They are seeking a Systems Operations Support Technician to provide operational support for the testing, maintenance, troubleshooting, and deployment of computer systems, hardware, and software.
Public Safety
No H1B
Responsibilities
Conduct daily monitoring of systems operations against expected performance, including retrieving and reviewing system operational and nightly logs. Document any anomalies and alert Program Manager
Provide system engineering support to end users to document and report issues
Conduct investigation into any operational anomalies or failures of systems. Document characteristics of anomalies / failures and define and document cause to the hardware, software, communications and/or configuration level
Provide operational support to resolve anomalies / failures. Facilitate third party efforts (IT and software / hardware organizations and vendors; etc.) to assist in resolution in their respective areas of expertise. Ensure system logs, application and operating system, are available to assist in troubleshooting efforts
Support testing, problem resolution and system rollout at remote sites throughout New York City boroughs
Perform scheduled preventative maintenance of both system hardware and software in accordance with provided maintenance procedures and best practices. Verify system performance after maintenance actions
Conduct final testing and verification of all system hardware, software, network and configuration modifications. Document test results
Conduct rollout of system upgrades
Provide project management support, for system upgrades and other initiatives, to include: meeting minutes, status reports, action item databases and project schedules
Qualification
Required
Bachelors degree in Computer Science, Engineering or related field and 2 years of work related experience. In lieu of degree, 5 years of work-related experience
Must have excellent interpersonal and verbal and written communication skills
Be able to work in stressful, austere environments in all types of weather, all days of the week
Valid driver's license and vehicle. Position will require travel within New York City and mileage/tolls will be reimbursed
Excellent organizational, administrative and scheduling skills
Ability to work both independently and in a collaborative environment administratively as well as operationally in the field
Computer literate with proficiency in Microsoft Office suite of applications and MS Project, Visio, MATLAB
Experience in structured testing and troubleshooting hardware / software based systems
Preferred
Experience with two way - Land Mobile Radio - RF communications is desirable
Benefits
Comprehensive package of group benefit programs
Flexibility – in both plan selection and level of coverage
Maximize the value of your benefits as cost effective and affordable without compromising quality
Company
Purvis Systems
Provides innovative solutions for defence and space .
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-07-28
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