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Chase · 2 months ago

Client Service Senior Manager

10 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Mid, Senior Level

$96K/yr - $153K/yr

7+ years exp

Chase is a global organization seeking a Client Service Senior Manager within their Commercial & Investment Bank. The role involves leading a team to enhance client service operations, drive innovation, and manage strategic initiatives while fostering a culture of trust and inclusivity.

BankingFinancial Services

Responsibilities

Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform

Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service

Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents

Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes

Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes

Qualification

TreasuryCash managementChange managementTeam leadershipData analysisStakeholder managementDigital literacyAI/ML technologiesConflict managementMentoring

Required

Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years

Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service

Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions

Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes

Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact

Preferred

Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals

Proficient in conflict management and resolution to effectively address and resolve complex client and team issues

Proficient in digital literacy and process automation to enhance operational efficiency and service delivery

Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements

Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations