CVS Health · 1 month ago
Public & Labor Senior Account Manager - Florida
Tampa, FL
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $133K/yr
5+ years expCVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Senior Account Manager will service strategy to ensure renewal and growth of business and retention of members for assigned accounts on Aetna's Southeast Public Sector & Labor Team.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Achieves individual growth/retention targets and customer satisfaction levels
Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna
Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems
Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased
Proactively identifies potential service issues and takes steps to resolve those service issues that arise
Takes the lead on management of the integration of clients and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel
Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities)
Qualification
Required
Must be willing to travel for clients within Florida, as well as reside in Florida
Must be licensed to sell Life, Health products in Florida. If not currently licensed, this will be required within 60 days of employment effective date and prior to compensation eligibility
5-10+ years sales and/or account management experience. Proven track record of maintaining customer accounts through exceptional service
Experience managing large and complex National Accounts
Strong relationship building skills in the health care industry
Excellent communication skills, as well as the ability to work with demanding clients. High level of organization and detail
Demonstrated experience leading client meetings
Bachelor's degree or equivalent experience
Preferred
Experience working within the Public & Labor sector
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
The Journal Record
2026-01-23
2026-01-23
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