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U.S. Pipe · 1 week ago

Sales Engineer

Miami, FL

Full-time

Onsite

Mid Level

U.S. Pipe is a leading provider of water and wastewater products, committed to making a positive difference globally. The Sales Engineer will consult with owners and engineers regarding product applications and specifications, support sales efforts, and address customer complaints to ensure satisfaction with the company's products.

Industrial ManufacturingManufacturing

Responsibilities

Drives specification inclusion and product promotion through presentations to engineers, municipalities, contractors, and owners

Supports the sales staff

Performs field investigations on an as needed basis of customer complaints when the company’s product fails to meet the customer’s expectations making recommendations as to remedial action required to resolve the source of the dissatisfaction

Recommendations are also made concerning financial settlements on customer damage claims

Consults with owners and owner’s representatives concerning the proper application of the company products and assists in drafting project specifications incorporating ANSI, AWWA, ISO and other applicable standards

Assists in design of product systems to meet specific project needs incorporating ANSI, AWWA, DIPRA, ISO, and other applicable design procedures

This consultation may involve corrosion affects and prevention of the company’s products

Consults with customers (including distributors, contractors, and owner’s personnel) on proper application, assembly, and installation of the company’s products

Trains installation personnel in the proper assembly and installation techniques

Meets with owner’s personnel to discuss failures of the company’s products to meet performance expectations and participates in mutual resolutions to achieve the owner’s expectations

Consults with various company department heads and advises on service and product shortcomings effecting remedial action as required

Qualification

BS in EngineeringEIT certificateWaterworks experienceProfessional Engineer licenseProblem solving skillsConstruction knowledgeCustomer commitmentVerbal communicationWritten communicationPresentation skillsNegotiation skillsTeamworkIntegrity

Required

Requires a BS in Engineering (Civil/Mechanical preferred)

Waterworks or Public Utilities experience

Possess problem solving skills

Requires good verbal, written and presentation skills

Must have the ability to apply standard engineering principles to situations and be able to develop solutions incorporating available products and procedures to minimize customer work stoppage in an economical manner

Must have a general knowledge of construction equipment and its capabilities, and construction practices and procedures

Must be able to communicate and negotiate with disappointed people under less than amicable conditions

Every employee is expected to demonstrate the following core values: customer commitment, high-performance culture, fleet of foot, innovation, accountability, integrity, respect for others and teamwork