Hancock Whitney · 1 month ago
Deposit Services Operations Specialist
Montgomery, AL
Full-time
Onsite
Entry Level
2+ years expHancock Whitney is a financial institution seeking a Deposit Services Operations Specialist to provide operational support across specialized deposit areas. The role involves ensuring regulatory compliance, transaction accuracy, and effective risk mitigation while delivering high-quality service to internal stakeholders.
BankingFinancial Services
Responsibilities
Perform customer and account-level updates in core deposit systems, including address changes, ownership updates, signer maintenance, and duplicate record merges
Review and validate deposit documentation packages; ensure completeness and compliance with internal policies and regulatory requirements
Capture and maintain customer signatures in the Bank’s imaging and signature platforms
Respond to maintenance inquiries from internal business units and ensure timely resolution
Research, resolve, and process non-posted, returned, or rejected items using core systems, item processing tools, and imaging archives
Submit and monitor deposit adjustment requests to internal and external partners including the Federal Reserve
Complete reconciliation and balancing of exception item files, general ledger accounts, and system outputs
Process CD and IRA transactions such as rollovers, distributions, contributions, and closures
Ensure compliance with federal IRA contribution and distribution rules and support year-end tax reporting processes
Maintain unclaimed property procedures, track dormant accounts, and execute customer outreach efforts
Prepare escheatment reports and remittances in accordance with state laws
Serve as a liaison during unclaimed property audits and state inquiries
Process incoming and outgoing domestic collection items, including Bearer Bonds, 'ON US' checks, and negotiable instruments not eligible for standard processing
Manage mail-based transactions, including customer-requested account closures and 'bank by mail' deposits
Maintain documentation and records in accordance with audit, compliance, and SOX404 standards
Stay informed of regulatory requirements such as Reg CC, Check 21, CIP, BSA, and IRS rules for IRAs
Track and report operational volume metrics across core functions
Participate in department projects, system conversions, and procedural updates
Cross-train with other Deposit Operations team members
Identify and recommend process improvements to enhance service delivery and reduce risk
Qualification
Required
High School Diploma or GED required
Minimum of 2 years of experience in one or more deposit operations functions (e.g., account maintenance, exception processing, CD/IRA servicing, unclaimed property, adjustments)
Strong attention to detail and analytical skills
Excellent verbal and written communication skills
Proficient in Microsoft Office (Excel, Outlook, Word)
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
Preferred
Associate degree preferred
Familiarity with core banking and imaging systems preferred
Company
Hancock Whitney
Hancock Whitney is offers a wide array of banking and financial services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Achary
CFO
Shane Loper
Chief Operating Officer
Recent News
legacy.thefly.com
2026-01-21
Morningstar.com
2026-01-20
2026-01-20
Company data provided by crunchbase