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Birge & Held · 1 day ago

Service Technician III (Multi Family)

Indianapolis, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Birge & Held is committed to bringing excitement and energy to the business of multifamily housing. The Service Technician III is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets, requiring strong technical skills and collaboration with team members to deliver a high-quality resident experience.

Property ManagementReal Estate

Responsibilities

Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws

Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors

Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal

Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds

Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities

Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager

Complete assigned work orders promptly, requesting support and reporting any delays or issues

Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams

Maintain community grounds to ensure a clean, safe, and welcoming environment

Perform on-site work as necessary to preserve the asset’s appearance and functionality

Assist with maintenance needs at other B&H assets as requested

Complete and submit required forms, reports, and documentation in an accurate and timely manner

Participate in other related responsibilities as assigned by the Service Manager

Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed

Qualification

EPA CertificationHVAC CertificationResidential property maintenanceOSHA standards knowledgeMulti-tasking abilityOral communication skillsAttention to detailProblem-solving skills

Required

Minimum of two (2) years of demonstrated success in apartment maintenance, construction or a related field

EPA Certification for refrigerant handling required, or the ability to obtain certification upon hire

HVAC Certification is required

For positions that require travel between properties, a valid driver's license and reliable transportation are required

Above average oral communication skills

Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools

Able to operate all necessary tools to perform the essential functions of the position

Experience in residential property maintenance is beneficial

Working knowledge of OSHA standards and other environmental safety standards

Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work

Able to multi-task and prioritize work orders

Exhibit strong attention to detail

Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand

Able to think logically to troubleshoot, analyze situations, and make sound business decisions

Able to perform a variety of duties in all types of weather

Able to lift, push, and pull up to 75 pounds

Preferred

Smart phone preferred for work purposes

Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Operations Manager

Benefits

Generous paid time-off policy including up to 18 days of PTO per year

12 full days and two half day holidays including a floating holiday and your birthday

8 hours of Volunteer Paid Time Off (PTO) each year

Up to 3 weeks of paid parental leave

6 weeks of paid childbirth leave

Monthly commission opportunities

Additional quarterly bonuses

Exclusive employee discounts at Birge & Held properties

Robust wellness program that supports your physical, mental, and emotional health

Up to $25 in monthly gym membership reimbursements

Competitive dental, vision, and comprehensive medical plans

401(k) plan that includes competitive employer contributions

Company paid basic life insurance policy

Opportunity to elect supplemental life insurance

Ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance

Monthly phone stipend of up to $50

Support of a dedicated Talent Development team

Tuition reimbursement program