JD Finish Line · 4 weeks ago
Engineer - Deskside Store Support (Onsite- Vegas)
Nevada
Full-time
Onsite
Entry, Mid Level
$30/hr - $32/hr
2+ years expJD Finish Line is a leading retailer in sports apparel and footwear, seeking a Deskside Store Support Engineer for their Las Vegas flagship store. The role involves providing technical support for store technology, including installation, troubleshooting, and maintenance of various hardware and software systems.
ApparelRetail
Responsibilities
Act as the primary technical support contact for all store applications (including Finish Line and JD Sports point of sale, Macy’s desktop application) and hardware devices (including POS desktops, mobile/tablet devices, LED, payment/credit card devices, and network equipment)
Perform installation, troubleshooting, and maintenance of digital LED screens and TVs used for store marketing and operations
Perform day-to-day troubleshooting steps to ensure proper functionality for all store technology
Remote into store computers for advanced investigations and troubleshooting
Assist business customers (store and corporate employees) via telephone, email, and Google Hangout to resolve or escalate IT issues and problems. This includes all software, hardware, and networking aspects, meeting or exceeding Key Performance Indicators
Document interactions with stores, including capturing details and steps performed to resolve issues within the ticketing system
Run and understand SQL statements on POS databases
Provide support to 3rd party technicians onsite for registers, network, phone lines, digital displays, and traffic counter test-outs, etc
Provide support for new store openings, remodels, relocations, store closings, and JD store conversions
Assist with miscellaneous software updates and POS ringing instructions as necessary
Assist with troubleshooting and technical diagnosis of store technology, both hardware and software issues; provide workarounds or solutions to critical issues
Work with the Store Technology Engineering & Support Manager in providing project and initiative briefs and business cases for current and/or future initiatives
Create written documentation and procedures for store technologies and act as a second reviewer for changes that could impact store technologies and applications
Work cross-functionally with internal IT teams to support, maintain, and conduct standard activities in support of the backend store systems
Make ongoing recommendations for operational improvements to all store technology systems
Collaborate and assist Deskside Store Support Supervisor with the delivery of technology solutions for store openings, including travel and store visits as needed
Serve as an on-call escalation support contact for off-hour store technical issues
Onsite schedule Tuesday - Saturday - 9:00 am - 6:00 pm local time
Travel 30% of the month to Vegas locations where issues cannot be resolved remotely
Additional duties and projects as required
Qualification
Required
Bachelor's degree (BA/BS) from a four-year college or university in Computer Science, Information Systems, Software Engineering, or a related discipline or equivalent experience required with 2-4 years of experience in application and/or store technology support
Should have basic to intermediate abilities with Google document platform (Google Docs, Sheets, and Slides) and transaction processing technologies; credit, debit, gift cards, etc
Good knowledge of object-oriented programming techniques, process flows, and technical documentation
Must have intermediate to advanced knowledge of DOS, Windows/Linux OS, Android and/or IOS platform, Oracle desktop and mobile technology, SQL, Database Servers, LAN and WAN networks
Familiarity with the installation, troubleshooting, and maintenance of digital LED screens and TVs
It is helpful for this individual to be familiar with the types of applications common to a retail environment
Sit for more than 6 hours per shift
Use hands to finger, handle and feel
Reach with hands and arms
Talk and/or hear
Stand for up to 2 hours at a time periodically
Walk or move from one location to another
Occasionally may need to climb, balance, stoop, kneel, or crouch
Lift and/or move up to 15 pounds regularly and up to 50 pounds occasionally
Punctuality and regular attendance consistent with the company's policies is required for the position
Average work week is 40-45 hours, which can vary depending on business needs
The work environment for this position is a moderately noisy office setting
Benefits
401K plan
Company
JD Finish Line
We are JD Finish Line, a premium retailer providing the latest and most exclusive athletic sneakers, apparel and accessories since 1976.
10001+ employees
H1B Sponsorship
JD Finish Line has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (4)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-03-26Acquired
1992-06-21IPO
Leadership Team
Michael Grimes
Senior Vice President, Chief Marketing Officer JD NORTH AMERICA
Adela Zyniak
Talent Acquisition Partner
Recent News
BizTimes Milwaukee
2025-08-29
Company data provided by crunchbase