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Walmart Canada · 1 month ago

Senior Manager, Operations - Omni Returns, Ecommerce Returns

Bentonville, AR

Full-time

Onsite

Mid, Senior Level

$90K/yr - $180K/yr

3+ years exp

Walmart Inc. is a leading retail organization in the United States, seeking a Senior Manager, Operations – Omni Returns, Ecommerce Returns. This role is responsible for transforming the returns experience within the ecommerce sector, focusing on customer-centric strategies and operational efficiency while collaborating with cross-functional teams to enhance omnichannel return solutions.

DeliveryRetailShopping

Responsibilities

Support the planning and execution of ecommerce-focused initiatives to improve the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost efficiency

Manage the implementation of ecommerce returns programs and policies, ensuring a smooth, omnichannel customer experience while helping to drive return-related cost reductions

Collaborate with technology, product, and operations teams to deploy digital solutions that streamline the returns process across ecommerce channels

Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for operational improvement in returns

Monitoring ecommerce returns performance and supports the adoption of best practices to maintain a competitive edge

Lead and coordinate cross-functional projects focused on ecommerce return operations, ensuring timely delivery and measurable results

Build strong working relationships with key internal and external partners to support ecommerce transformation initiatives

Promote a culture of integrity, ethics, and continuous learning within the ecommerce operations team

Qualification

Ecommerce operationsData analysisProject managementCustomer experience improvementStakeholder managementChange managementContinuous improvementLeadershipCollaborationCommunication