Lyric - Clarity in motion. · 1 month ago
Senior Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expLyric is an AI-first healthcare technology company focused on improving the efficiency of care delivery. The Senior Support Engineer will provide advanced application support while contributing to product development, ensuring enhanced stability and customer experience.
BillingConsultingConsumer SoftwareHealth CareInformation TechnologyPaymentsTransaction Processing
No H1B
U.S. Citizen Only
Responsibilities
Act as Level 2 / Level 3 support for production applications, analyzing logs, debugging issues, and performing detailed SQL investigations
Reproduce and isolate defects in dev/test environments and identify root causes
Implement small-to-medium-scoped development tasks on the front-end or back-end, including bug fixes, quality-of-life improvements, and minor features
Collaborate with engineering teams to ensure code contributions align with architecture standards and release processes
Participate in sprint cycles when assigned development work, including code reviews and test validation
Document troubleshooting steps, verified resolutions, and code changes to support operational knowledge sharing
Identify recurring patterns in support tickets and propose engineering improvements to reduce future workload
Work cross-functionally with product, engineering, QA, and offshore teams to deliver high-quality outcomes
Qualification
Required
Experience in healthcare, claims processing, or Payment Integrity environments
5–8 years of experience in application support, software development, or a hybrid support/engineering role
Hands-on development experience in front-end (Angular) or back-end (.NET Core/C#) environments
Solid understanding of Microsoft Sql Server, T-SQL, stored procedures, data models, and troubleshooting RDBMS database-related issues
Experience with development in Azure (Serverless, Logic Apps, Azure Sql, etc)
Practical experience debugging web applications and APIs
U.S.-based and eligible to support onshore client requirements
Preferred
Experience contributing to live production codebases with established CI/CD pipelines
Exposure to observability tools or structured logging frameworks
Hands on full-stack development experience in Angular 15+ and DotNet Core Web API stack with Sql Server database development experience
Company
Lyric - Clarity in motion.
Lyric is the payment integrity Al company trusted by the nation's leading health plans at the beginning of the claims payment workflow.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$90.9M2023-08-18Undisclosed· $90.9M
2022-04-25Acquired
Leadership Team
Rajeev Ronanki
Chief Executive Officer
Meera Atkins
Chief Medical Officer
Recent News
2025-08-07
2025-08-06
2025-08-06
Company data provided by crunchbase