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Howden · 1 day ago

Certificate Center Manager

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

$90K/yr - $125K/yr

3+ years exp

Howden is a global insurance broker that is launching its US retail platform and is seeking a Certificate Center Manager. This role is responsible for overseeing the issuance of client insurance documents, ensuring accuracy and compliance while supervising the work of Proof of Insurance Analysts.

Business DevelopmentInsuranceLocal Business

Hiring Manager

Jackie Stoica

Responsibilities

Oversee the review of COI requests to ensure requirements, delivery methods, and client expectations are accurately assessed and met

Provide direction and oversight on securing carrier endorsements to support accurate COI issuance

Ensure team adherence to compliance and service standards by monitoring the timely and accurate delivery of COIs

Monitor processing of Auto ID card requests based on fleet and/or vehicle-specific needs

Oversee issuance with carriers and ensure proper documentation is maintained

Oversee the issuance and delivery of renewal COIs and auto ID cards to clients

Supervise renewals to ensure deadlines are met and documentation is complete

Oversee the maintenance of accurate records of issued COIs and Auto ID cards, ensuring readiness for audit and compliance reviews

Ensure team adherence to regulatory requirements and company policies in all aspects of document issuance

Partner with account management teams to clarify requirements and resolve issues

Communicate with carriers as needed to secure endorsements and verify documentation

Provide mentorship, coaching and feedback to Proof of Insurance Analysts

Assign workloads, monitor productivity and ensure adherence to standards

Qualification

Insurance operations experienceRegulatory knowledgeTeam leadershipMicrosoft ExcelInsurance systems proficiencyOrganizational skillsCommunication skillsProblem-solving