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CAVA · 4 weeks ago

Senior Manager Learning + Development (Field)

NYC Metro Area

Full-time

Onsite

Senior Level

7+ years exp

CAVA is a company dedicated to making healthy eating simple and enjoyable, guided by a rich Mediterranean heritage. The Senior Manager of Learning & Development will design and implement training programs to enhance the skills of team members, focusing on building a strong restaurant talent pipeline while ensuring alignment with organizational goals.

Food and BeverageFood ProcessingHospitalityRestaurants

No H1B

Responsibilities

Develop and execute a training and development strategy aligned with organizational goals, with emphasis on building capabilities in restaurant operations

Assess current training needs and identify future learning requirements to ensure restaurant leaders and Team Members are prepared for growth

Design and implement training programs that strengthen restaurant leadership capability and operational excellence

Create and manage a High Performing Team Program at the leadership level that addresses skill gaps in both leadership and restaurant execution

Leverage operational experience to ensure all training content reflects the realities of running restaurants, including people leadership, and guest experience

Utilize a variety of training methods (e.g., e-learning, classroom training, in-restaurant training, and simulations) to support different learning styles

Design career development programs, including mentorship and coaching, that prepare Team Members for growth within restaurant leadership pathways

Lead restaurant learning and development, serving as a bridge between Operations, Restaurant Leaders, and People + Culture

Collaborate with Operations leadership to identify training needs that support restaurant performance and the talent pipeline

Serve as a liaison between restaurant Team Members and management to ensure training is practical, relevant, and actionable

Develop and manage the training budget, ensuring cost-effective use of resources

Evaluate training vendors and negotiate contracts as needed, prioritizing those with strong restaurant or hospitality expertise

Establish metrics and KPIs to measure the effectiveness of restaurant leadership and operations training programs

Conduct regular assessments and feedback sessions with restaurant leaders and field operators to refine and improve initiatives

Stay current with restaurant and hospitality industry trends, best practices, and regulatory requirements

Ensure all training content and delivery methods align with operational standards and legal/ethical practices

Promote a culture of continuous learning and professional development across the organization, beginning at the restaurant level

Champion Human Connection initiatives, embedding hospitality and leadership behaviors into all training

Manage the Career Pathing Project, creating transparent pathways for growth from restaurant Team Member to Restaurant Leader and beyond

Conduct one-on-one consultations with Team Members to align career goals with operational realities and future leadership opportunities

Identify and develop high-potential Team Members within the restaurant organization to ensure a strong leadership pipeline

Support succession planning efforts with a focus on operational excellence and readiness

Provide insights and recommendations to leadership on restaurant talent retention strategies

Curate and maintain a library of operational and leadership training resources, including digital learning, playbooks, and external opportunities

Continuously update training content to reflect operational best practices and evolving restaurant needs

Qualification

Leadership developmentTraining program designRestaurant operationsOrganizational effectivenessStakeholder managementCareer pathingProject managementPeople skillsCommunication skillsCollaboration skillsAttention to detail

Required

7+ years of experience in training, leadership development, or organizational effectiveness, preferably in a multi-unit restaurant or hospitality environment

Bachelor's degree in Human Resources, Organizational Development, Business, or related field

Proven experience designing and delivering leadership development programs across multiple levels

Strong facilitation skills with the ability to engage diverse audiences

Experience with career pathing, competency modeling, and succession planning

Excellent communication, collaboration, and stakeholder management skills

Strong attention to detail, ensuring the high level of accuracy

Strong people skills and the ability to build relationships

Success at executing plans, project management, follow up, dealing with ambiguity and adapting to rapid change