Beacon Veterinary Specialists · 1 month ago
Veterinary Client Services Representative
Fremont, CA
Full-time
Onsite
Entry Level
$20/hr - $25/hr
2+ years expBeacon Veterinary Specialists is seeking a full-time Client Services Representative to join their dedicated team. The role involves creating remarkable experiences for clients in a fast-paced environment, requiring excellent customer service skills and a positive attitude.
Health Care
Responsibilities
Greet clients and visitors in a warm, professional manner
Address inquiries and concerns empathetically
Answer and route phone calls promptly and accurately
Offer emotional support to clients during difficult times
Discuss financial options with clients when needed
Collect accurate patient and client details at check-in
Maintain up-to-date client records in the practice management system
Schedule and manage appointments and follow-ups efficiently
Communicate appointment changes or delays to clients in a timely manner
Coordinate with veterinarians, technicians, and staff to reduce wait times
Educate clients about our services, specialties, and treatments
Represent the hospital positively in all client interactions
Maintain organized and secure client files and documentation
Prepare and manage paperwork such as consent forms, invoices, and insurance claims
Accurately process payments and financial transactions
Work closely with clinical staff to ensure coordinated care
Support cross-departmental communication and workflows
Qualification
Required
High School diploma or equivalent required
Minimum of 2 years' experience in a customer service and/or client focused setting required
1 – 2 years of experience with point-of-sale systems and handling financial transactions
Excellent communication, multitasking, and problem-solving skills
A deep passion for animals and delivering an outstanding client experience
Preferred
Previous experience in a veterinary, medical, or dental clinical setting preferred
Proficiency in basic computer applications (Instinct and Google Suite preferred)
Benefits
Competitive salary commensurate with experience
Paid time off (up to 3 weeks in your first year)
Medical, dental, and vision insurance plans, including HSA and FSA accounts
401(k) plan with employer match
Employee pet insurance plan AND pet discounts
Uniform allowance
Company
Beacon Veterinary Specialists
Beacon Veterinary Specialists is a veterinary services agency.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Canapp
CEO
Company data provided by crunchbase