Safelite · 3 days ago
Part-Time Customer Service Representative
United States
Part-time
Remote
New Grad, Entry Level
$16.50/hr - $16.50/hrSafelite is a company that provides auto glass repair and replacement services. They are seeking part-time remote Contact Center Representatives to assist customers with their claims and scheduling services, ensuring a positive customer experience.
Automotive
Responsibilities
Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts
Accurately enters claim data into our production systems while on a live phone call
Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs
Verifies customer insurance coverage and deductible amounts and communicates the information to the customer
Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference
Utilizes systems and resources provided to enhance the overall customer experience
Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information
Other duties assigned by leadership
Qualification
Required
Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas
Must be able to provide their own equipment (see below for requirements)
Must have a distraction free workspace that is free from background noise and interruptions
All new hires must attend 100% of the scheduled training program, which runs for three weeks. Training is conducted Monday through Friday, with full-time hours (7 hours per day)
Personal computer or laptop with Windows 11. Please note that Macs, Chromebooks, and tablets are not compatible with our current systems
High Speed Internet that meets the below requirements: Download Speed = 25 Mbps or higher, Upload Speed = 10 Mbps or higher, Ping = 50 ms or lower, Jitter = 20 ms or lower
Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position)
USB wired headset
Webcam
Cell phone capable of downloading app for multifactor authentication and receiving push notifications
Dedicated workspace free from background noise and interruptions
Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset
The ability to read and utilize provided scripting in a conversational and timely manner
Demonstrates a high level of empathy and integrity by always doing the right thing
Has an upbeat personality and can show an authentic willingness to assist our customers
Previous experience working in a contact center or other customer service role
16+ years of age
High School Diploma or equivalent, or actively enrolled
Benefits
401(k) plan with company matching
Paid volunteer day
Associate discounts
Up to $5,250 in tuition reimbursement per year
Paid training and all the tools and resources you'll need to be successful
Company
Safelite
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely.
Founded in 1947
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Ritchey
Senior Vice President, Chief Technology Officer
Doug Herron
Chief Financial Officer
Recent News
2025-09-15
2025-07-28
Seattle TechFlash
2025-04-12
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