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Safelite · 2 days ago

Salesforce Manager of Software Engineering

Columbus, OH

Full-time

Onsite

Mid, Senior Level

4+ years exp

Safelite is an auto glass company that focuses on building a fulfilling career for its employees. The Software Engineering Manager for Salesforce leads agile technology teams and is responsible for developing and operating applications and systems for Safelite clients and consumers, while also managing the Salesforce strategic roadmap.

Automotive

Responsibilities

People leadership, associate engagement, associate development/succession planning, interviewing and hiring, performance management, and feedback; train, coach, and mentor team members on technical skills and soft skills

Lead Salesforce agile development teams that encompasses all roles including Dev, QA, SA and DevOps, ensure quality deliverables, and following Safelite SDLC

Act as the product/domain area subject matter expert when meeting with product owners, peers, business stakeholders, and Safelite leadership

Lead the development, implementation, and delivery of successful large-scale, critical and/or difficult software efforts involving significant work (can be new software or a refactor of existing software)

Collaborate with Safelite IT functions, including Cloud Engineering, Network, Infrastructure, and other application development teams

Manage vendor product relationship, understand vendor roadmap, evaluate feature updates and serve as an internal consultant guiding and coordinating updates within the Safelite environment

Collaborate with IT Senior Management to develop product, team direction, and vision that ensures alignment with business strategy

Creates project and team staffing plans and determines resource needs based on budget, team workload, and project requirements

Manages product team or project budget, shares budget status, and creates budget planning forecasts

Establish monitoring and production support procedures; identifying gaps through incident root cause analysis (RCA) and planning improvements to application; improves operations documentation

Performs other duties as assigned

Complies with all policies and standards

Qualification

Salesforce EcosystemAgile/Scrum methodologyCloud-based platformsC#.NETHTML/CSS/JavaScriptRelease ManagementMuleSoftCustomer Service technologiesProject managementPeople leadershipPerformance managementBudget managementTeam collaboration

Required

Bachelor's Degree or equivalent experience

4-6 years Experience building and operating applications using Agile/Scrum methodology

Experience building and operating applications using modern technologies like microservices and cloud-based platforms

Experience with Salesforce Ecosystem of tools and processes

Experience with management and supervisory practices; managing others and applying management principles to practical work situations

Experience with managing others managing projects and programs

Experience managing projects and programs

Preferred

4-6 years Experience managing project and product budgets

Strong background in Salesforce Service, Marketing, Sales and Experience Cloud Platforms (High proficiency)

Working knowledge Salesforce configuration and customization using Apex, Visualforce, Lightning Web Components, and REST/SOAP APIs. (High proficiency)

C#, .NET, HTML/CSS/JavaScript, SQL and Database technologies (High proficiency)

Strong familiarity with MuleSoft and Service Integrations (High proficiency)

Release Management, CI/CD Pipelines, Azure DevOps (High proficiency)

Extensive experience with CRM systems and Customer Communications using SMS and Emails (High proficiency)

Deep knowledge of Customer Service and Call Center technologies and processes (High proficiency)

Strong engineering background, experience designing and building large scale systems and services (High proficiency)

Experience with cloud based platforms and container services (AWS/GCP/Azure) (High proficiency)