Apply on Employer Site

Better Health Group · 3 days ago

Office Manager

Orange Park, FL

Full-time

Onsite

Mid Level

$55K/yr - $65K/yr

4+ years exp

Better Health Group specializes in primary care for patients aged 65 and older. The Office Manager is responsible for overseeing daily office operations, managing a team of medical assistants and receptionists, and ensuring high-quality patient care in a clinical setting.

Health CareHospitalManagement ConsultingPrimary and Urgent Care

Responsibilities

Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc

Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members

Communicate with providers to ensure patient quality of care

Assists with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)

Lead daily clinic huddles and assign proactive outreach call efforts to other team members

Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner

Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)

Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures

Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management

Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows

Participate in required team meetings and communicate updates and changes to physicians and staff

Ensure team calendar, spreadsheets, and whiteboards are current and accurate

Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships

Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact

Additional duties as assigned

Qualification

Medical AssistingLeadership ExperienceCPR CertifiedMedical CodingHIPAA KnowledgeOSHA GuidelinesElectronic Medical RecordsGoogle SuiteMicrosoft OfficeCommunication SkillsOrganizational SkillsInterpersonal SkillsCritical ThinkingProblem-Solving Skills

Required

At least 4 - 5 years of Medical Assisting experience, preferred (dependant on clinic location and team dynamics)

Minimum of 1 year of leadership experience

Commitment to patient care and confidentiality

Strong oral and written communication skills

Ability to accurately read and write medical terminology

Knowledge of medical coding

Knowledge of HIPAA

Knowledge and understanding of OSHA and Biohazard guidelines

Basic computer skills, including familiarity with electronic medical records

Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Preferred

CPR Certified preferred

Bachelor's Degree in healthcare administration or related field preferred

Medical Assistant Certified, preferred

Prior medical assisting experience strongly preferred

Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures