Lone Star College · 1 month ago
Manager, Financial Aid Processing Operations
Houston, TX
Full-time
Onsite
Mid, Senior Level
$77K/yr - $89K/yr
5+ years expLone Star College is a prominent educational institution recognized for its commitment to providing high-quality, low-cost academic transfer and career training education. The Manager of Financial Aid Processing Operations oversees a team responsible for managing the awarding, processing, and timely disbursement of financial aid, ensuring compliance with regulations and enhancing operational efficiency.
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Responsibilities
Manages a team of Processing Operations employees at various levels ensuring team provides consistent and superior services, sets and prioritizes team goals to achieve department objectives, and monitors team activity to ensure compliance with LSC policies and procedures
Serves as liaison with third- party servicer for the verification of approximately 10,000 students
Manage the awarding, processing and timely disbursement of federal, state and institutional financial aid
Continuously reviews, analyzes, and evaluates effectiveness of department operations, works with the Executive Director of Financial Aid System Operations to streamline current processes and strive for leaner, efficient process flows
Partners with the Executive Director of Financial Aid System Operations to establish policies that are related to Satisfactory Academic Progress standards
Actively remains current on policies, procedures and requirements for financial aid programs and Lone Star College processes. Ensures compliance with all applicable internal and external rules, regulations, and requirements, as well as LSC policies and procedures
Provides training, assessments and coaches staff on processes
Assist Financial Aid Contact Center and Campus Managers in resolving student issues, SNOW tickets, in-house verification, C-codes, etc
Participates as an LSC representative on various committees, meetings, conferences, and workshops
Responsible for other reasonable, related duties as assigned
Qualification
Required
Bachelor's degree and at least 5 years of experience, or an equivalent combination of education and experience
Experience must include at least 3 years in a supervisory level position
Must be in good standing with the Department of Education
Must successfully complete all National Association of Student Financial Aid Administrators (NAFSAA) Professional Credentials within one year of hire according to the schedule provided by supervisor
Strong working knowledge of state and federal Financial Aid regulations
Skilled in the use of personal computers and related software applications
Strong interpersonal and communication skills, ability to work effectively with a wide range of constituents in a diverse community
Effective verbal and written communication skills
Excellent management and organizational skills
Preferred
National Association of Student Financial Aid Administrators (NAFSAA) Credentialed Professional or Certified Financial Aid Administrator (CFAA) certification
Benefits
Comprehensive and competitive benefits package
Generous number of paid holidays and vacation days
Wellness programs
Tuition waiver
Professional development opportunities
Company
Lone Star College
Lone Star College is a school in Kingwood.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.38M2022-07-07Grant· $0.38M
Leadership Team
Mario K. Castillo
Chancellor & Chief Executive Officer
Dr. Kristy Vienne, CASP
Interim, Vice Chancellor for Finance & Administration/CFO
Recent News
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