Customer Support Associate jobs in United States
cer-icon
Apply on Employer Site
company-logo

WelcomeHome Software · 2 weeks ago

Customer Support Associate

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

WelcomeHome Software is an Atlanta-based SaaS startup focused on creating a leading Customer Relationship Management (CRM) platform for the Senior Living and Home Care industries. The Customer Support Associate will work with the Customer Experience team to ensure clients effectively adopt and utilize the WelcomeHome system, providing support and training as needed.

Predictive AnalyticsSoftware

Responsibilities

Answering support questions about the product and its features via phone and email
Drafting articles for use in training and for our support site
Building training modules for community Sales Directors
Elevating key customer needs to the company's senior leadership

Qualification

Customer supportWritten communicationInterpersonal communicationCritical thinkingAdaptability

Required

1-3 years of working experience
Excellent written and interpersonal communication skills
Desire to learn and ability to adapt
Critical thinking skills

Benefits

Health, vision and dental coverage
401(k) matching
Paid parental leave
Unlimited PTO

Company

WelcomeHome Software

twittertwitter
company-logo
WelcomeHome Software helps senior living communities target and win the right residents.
dateFounded in 2017
location
Atlanta, Georgia, USA
people-size51-200 employees
web-link
https://www.welcomehomesoftware.com/

Funding

Current Stage
Growth Stage

Recent News

PR Newswire
Accushield and WelcomeHome Launch New Integration to Streamline Senior Living Tours and Boost Occupancy
2025-06-03
Company data provided by crunchbase