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North Country · 1 month ago

Remote Client Support Analyst

United States

Full-time

Remote

New Grad, Entry Level

$19/hr - $23/hr

North Country Business Products is a 100% employee-owned technology company seeking an IT Support Analyst. The role involves assessing, resolving, and closing point-of-sale hardware and software issues while providing a professional customer service experience.

Information TechnologySoftware

Responsibilities

Provide a positive and friendly customer service experience

Provide timely updates to the client regarding call status and resolution plan

Perform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS)

Continuous improvement of client support service quality and efficiency

Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions

Working with and establishing rapport with vendors

Qualification

POS softwareCustomer serviceMicrosoft OfficeNetwork connectivityData entry skillsComputer hardware knowledgeCommunication skills

Required

Minimum of two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries strongly preferred

Proficiency with Microsoft Office and Outlook required

Excellent communication, customer service, and data entry skills required

Computer software and hardware knowledge are preferred

Network connectivity and related software experience are preferred

Experience in either retail, grocery, or hospitality industries is a plus!!

Excellent communication (verbal, written, and listening skills)

Benefits

True Ownership - After 6 months, become an associate-owner through our ESOP and share in company success

Career Growth - From technical roles to leadership positions with unlimited advancement potential

Great Balance - Mix of fieldwork and office support with travel throughout the beautiful Twin Cities

Company

North Country

As a leading national point-of-sale solutions provider, North Country Business Products maximizes business performance for thousands of customers across the country.

Founded in 1948