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Hilltop Securities Inc. · 3 months ago

Senior Teller/Customer Service Representative (Downtown Austin)

Austin, TX, United States

Full-time

Onsite

Senior Level

Hilltop Securities Inc. is a company in the consumer banking sector, and they are seeking a Senior Teller/Customer Service Representative. This role involves processing financial transactions, assisting customers with account-related duties, and providing support to front-line staff with complex transactions.

BankingFinanceFinancial Services

Responsibilities

Processes a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders

Assists tellers and other front-line staff with more complex transactions and provides overrides/approvals on escalated transactions

Assists customers with opening accounts, processing check orders, issuing debit cards, general maintenance on existing accounts, and other account related duties as needed

Qualification

Financial transactionsCustomer serviceAccount managementTeam collaborationProblem solving

Required

Processes a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders

Assists tellers and other front-line staff with more complex transactions

Provides overrides/approvals on escalated transactions

Assists customers with opening accounts

Processes check orders

Issues debit cards

Performs general maintenance on existing accounts

Handles other account related duties as needed