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ATI · 2 days ago

Inside Sales Specialist (Aerospace and Defense)

Natrona Heights, PA

Full-time

Onsite

Entry Level

2+ years exp

ATI is a leader in materials science, seeking to hire an Inside Sales Specialist to support their Aerospace and Defense segment. The role involves managing customer accounts, coordinating quotes, and ensuring customer satisfaction through effective order fulfillment and communication.

AerospaceIndustrialManufacturing

No H1B

Responsibilities

Develop relationship with key customer personnel so that ATI SRP is at the top of the customers call list and willing to provide detailed information that advantages ATI SRP

Obtain and relay necessary credit information to credit department. Ensure payment terms are accurately displayed, invoice accurately reflects prices quoted. Monitor payment practices and help to identify and resolve any issues that impact adherence to agreed upon payment terms. Ensure accurate, timely credits

Secure opportunities to quote, obtain sufficiently detailed customer requirements package including applicable specs and desired lead time. Coordinate with marketing, technical, and supply chain to provide a comprehensive quote. Maintain and update quote / contract documentation as it progresses toward award. Identify critical customer wants that will enable us to generate the strongest offer possible. Track quote and identify and communicate any competitive price lead time issues that may develop. Close out opportunity with won / loss markers in CRM system

Once order has been secured, collaborate with all disciplines required to generate an accurate and complete order. Enter and audit order for accuracy and completeness. Actively manage the order to ensure it moves expeditiously from order entry to acknowledgement

Manage programs for contract buys or in accordance with supply agreements. Partner with technical and supply chain during the order fulfillment process to better utilize existing inventory and ensure alignment with exact order quantities

Obtain and provide timely and accurate customer forecasts. Promptly communicate demand fluctuations as well as customer or plant outages to appropriate stakeholders

Work collaboratively with quality department on assigned key accounts and assessments

Determine need and want dates, work with necessary parties to secure application and lead time required, work collaboratively with other departments to ensure order meets quoted delivery or recovers as quickly as possible from delivery impacting issues. Provide timely status information

Perform all functions necessary for the order to pass export compliance screening and or highlight issues at earliest possible juncture

As needed, work with a cross functional team to effectively integrate with customer systems (portals, payment systems, EDI)

Qualification

Customer account managementExport complianceQuotingOrder fulfillmentEDI systemsExperience in metals industryProactive problem solverEffective communicatorProficient computer skillsGoal oriented