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Hawthorne Residential Partners · 4 hours ago

Community Manager

Asheville NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hawthorne Residential Partners is an award-winning apartment management company seeking a Community Manager to lead operations at their multifamily properties. The role involves overseeing financial performance, leasing success, vendor partnerships, and enhancing resident satisfaction while fostering a positive team culture.

Commercial Real EstateProperty ManagementReal EstateResidential

Growth Opportunities

Responsibilities

Manage budgets, rent collection, and community financial reporting

Oversee move-outs, deposit accounting, and delinquency tracking

Maintain accurate records using platforms like Yardi and Knock

Ensure compliance with company policies and legal standards

Conduct regular inspections to maintain curb appeal and quality

Drive leasing, renewals, and pricing strategies to meet occupancy goals

Partner with maintenance on work orders and preventative care

Oversee vendor services and ensure quality, safety, and timeliness

Build a strong, positive team culture across office and maintenance

Hire, train, and coach team members to meet performance goals

Host weekly team meetings to align on goals and celebrate wins

Lead with empathy while upholding accountability and standards

Address escalated resident concerns with professionalism and care

Plan and lead engaging resident events to boost satisfaction

Monitor and respond to online reviews to manage reputation

Maintain communication with leadership and ownership groups

Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process

Identify prospect needs, showcase available homes, and invite them to join the community

Ensure lease applications, renewals, and related documents are completed accurately and on time

Meet occupancy goals through strong leasing performance and resident retention

Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement

Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

Qualification

Property Management ExperienceYARDIKnockFinancial ReportingLeasing Consultant ExperienceCAM CertificationCAPS CertificationServant LeadershipEffective CommunicationConflict ResolutionCustomer-FocusedPositive Attitude