Toyota Financial Services Corporation ยท 4 weeks ago
Customer Assistance Specialist/Collections
Plano, Texas
Full-time
Hybrid
Mid LevelToyota Financial Services Corporation is a part of the renowned Toyota brand, focusing on delivering exceptional customer experiences. They are seeking a passionate Customer Assistance Specialist to manage inbound and outbound calls related to collection accounts, ensuring customer education on payment options and maintaining account compliance.
Financial Services
No H1B
Responsibilities
Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines
Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms
Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions
Use appropriate collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives
Promptly report/refer sensitive and complex issues to the Customer Assistance Supervisor
Complete non-phone-based projects and account maintenance/remediation efforts
Offer critical decision-making as necessary when assigning accounts out for repossession
Qualification
Required
High School Diploma or GED required
Previous collections experience required
Work collaboratively with other team members at all levels of the organization
Listens actively and remains engaged
Excellent verbal communication and interpersonal skills; easy to understand
Adaptability and coachability to work through complex changes/situations
Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.)
Preferred
College degree or equivalent work experience preferred
Benefits
A work environment built on teamwork, flexibility and respect.
Professional growth and development programs to help advance your career, as well as tuition
Team Member Vehicle Purchase Discount.
Toyota Team Member Lease Vehicle Program (if applicable).
Comprehensive health care and wellness plans for your entire family.
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from.
Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools and more.
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
Relocation assistance (if applicable).
Company
Toyota Financial Services Corporation
Toyota Financial Services Corporation is made up of affiliates in more than 35 countries/locations.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brajesh Kumar
Chief Technology Officer
Kris Pritchard
Vice President & Chief Risk Officer
Company data provided by crunchbase