Marriott International · 1 month ago
Guest Service Representative
87 International Blvd, Elizabeth, NJ, 07201, US
Full-time
Onsite
New Grad, Entry Level
$23.49/hr - $26.10/hrMarriott International is a leading hospitality company, and they are seeking a Guest Service Representative to manage guest check-ins and check-outs, process reservations, and ensure guest satisfaction. The role involves handling payments, addressing guest requests, and maintaining a professional environment while adhering to company policies.
Customer ServiceHospitalityHotelTravel
Responsibilities
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment; verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift; secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change
Notify Loss Prevention/Security of any guest reports of theft
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Qualification
Required
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment; verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift; secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change
Notify Loss Prevention/Security of any guest reports of theft
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Company
Marriott International
Marriott International, Inc.
Founded in 1927Milwaukee, Wisconsin, USA
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
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