Paciolan · 1 month ago
Operations Manager, Live Events & Entertainment
Exton, PA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
6+ years expPaciolan, part of Learfield, is seeking an Operations Manager for Live Events & Entertainment. This role is responsible for overseeing ticket operations, ensuring smooth execution from event setup to event day, and optimizing processes to enhance the fan experience and maximize revenue.
SoftwareTicketing
Responsibilities
Oversee the end-to-end ticketing setup for live events, including event builds, holds management, presale configurations, promotional code creation, and strategic integrations
Manage daily operations within the Paciolan platform, including event scaling, inventory setup, pricing configuration, and system integrations
Coordinate on-sale strategies with internal teams
Monitor sales performance in real time and implement tactical adjustments to pricing and inventory as guided by promoter partners
Develop and execute strategies to scale ticketing operations across diverse clients and promoter partners
Create standardized, repeatable processes and templates that enable efficient adoption across multiple partnership models
Serve as the primary point of contact for event-day ticketing issues, providing on-site support as needed
Partner with venue operations teams to advise on event-day ticketing best practices and troubleshooting
Manage promoter reporting requirements, including performance, sales tracking, and settlement support
Collaborate with Paciolan Product & Engineering teams to develop dashboards and reporting tools that enhance stakeholder visibility and operational insights
Maintain productive relationships with promoter partners, clients, venues, and internal stakeholders
Coordinate with promoters and venues to ensure alignment on ticketing strategy, requirements, and operational needs
Identify opportunities to streamline operations and enhance the promoter, client, and fan experience
Document standard operating procedures and implement best practices across the team
Mentor team members and support strategic cross-training to strengthen Paciolan’s concert and live event expertise
Stay informed on emerging industry trends, technologies, and operational methodologies
Build operational frameworks that support organizational growth and an expanding event portfolio
Qualification
Required
6+ years of experience in ticketing operations for live events, sports, or entertainment venues
Experience managing events across multiple scales, including mid-sized venues (10,000–20,000) and large-scale productions (50,000+)
Proven experience managing promoter and agency relationships
Expert knowledge of the Paciolan ticketing system
Strong analytical skills with advanced proficiency in Excel and reporting tools
Demonstrated ability to manage multiple events simultaneously under tight deadlines
Excellent problem-solving skills and the ability to remain calm and decisive under pressure
Strong communication and interpersonal skills with the ability to collaborate across functions
Preferred
Experience working with CRM platforms
Knowledge of dynamic pricing strategies and revenue optimization techniques
Familiarity with access control systems and venue technology
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance and Other Insurance Plans
Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
20 Paid Holidays
401(k) + Match
Short/Long Term Disability
Company
Paciolan
Paciolan provides sports and entertainment venues with the software needed to facilitate automated ticketing.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
TCVMarwit
2017-06-12Acquired
2004-11-11Series Unknown
2004-01-12Series E· $5M
Leadership Team
Keith White
CTO / CPO
Recent News
Sports Business Journal
2024-04-06
Sports Business Journal
2024-04-06
Dallas Innovates
2023-12-27
Company data provided by crunchbase