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GLIDEsf · 1 day ago

Front Desk Receptionist (TAY Health and Wellness Center)

San Francisco, CA

Full-time

Onsite

New Grad, Entry Level

$27/hr - $27/hr

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices and transforming lives. The Front Desk Receptionist at the TAY Health and Wellness Center is responsible for welcoming visitors, managing entry, and supporting the daily operations of the reception desk and lobby area, ensuring a safe and welcoming environment for Transitional-Age Youth seeking support services.

Child CareCommunitiesNon ProfitSocial Media

Responsibilities

Welcome, check-in, and direct visitors to the appropriate person, resource and/or area accurately and professionally

Help administer required sign-in logs, intakes, assessments, surveys, and other data collection workflows for visitors

Maintain clean and welcoming environment in the immediate entry, reception, and waiting areas

Perform routine office support tasks, such as data entry into Salesforce, accepting/approving and routing mail and deliveries; sending, creating and posting notices, coordinating the conference room reservation calendar in Outlook; providing basic technical assistance and troubleshooting for printer and photocopier

Receive, track, respond to, and/or route incoming phone calls, radio calls from other GLIDE staff, emails, etc. promptly and professionally

Respond to routine program and operations questions about the TAY HWC and regularly update information, resources, and service materials at the front desk for general public

Monitor all activity in and out of the facility including operating main security door system, monitoring security camera feeds, and regulating pedestrian traffic flow in/out of the Centerfor safety

Work with Shift Lead, Program Navigator, and Safety Monitor to prevent, deescalate, and intervene in critical incidents

Work with the TAY HWC staff to respond to emergencies according to established policies and protocols

Document and communicate safety and security concerns to TAY HWC management

Qualification

Customer serviceConflict resolutionData entryCultural humilityInterpersonal skillsProblem-solvingTeamworkConfidentiality

Required

High school diploma or GED and an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Experience working in a social service environment serving unhoused individuals who may be struggling with complex needs such as mental illness, drug use, trauma, community violence, etc

Excellent interpersonal skills and customer service abilities to welcome and direct all incoming visitors to the appropriate resource. Ability and willingness to act professionally and treat others with respect, cultural humility and patience

Able to use computer systems to perform routine work functions such as typing, internet research, document formatting, and data entry

Motivated self-starter who is willing to take direction and execute either independently or as a member of a team. Strong problem-solving skills. Exercises sound judgment

Understands the importance of participant confidentiality and adheres to the professional boundaries and standards to maintain confidentiality

Ability to deal with difficult interactions. Strong conflict resolution skills. Able to defuse potentially volatile situations with patience, tact and de-escalation techniques

Demonstrates Cultural Humility. Has the ability to work effectively across cultures. Demonstrates a commitment to learning, communicating and working respectfully with people different from themselves

Commitment to the mission, values and philosophy of GLIDE

Ability to work on a computer and see details of objects at close range

Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom)

Finger dexterity and the ability to use all standard office equipment

Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs)

Company

GLIDEsf

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.

Founded in 1929