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Bradford Health Services · 1 month ago

Patient Financial Services Representative

Warrior, AL

Part-time

Onsite

New Grad, Entry Level

Bradford Health Services is committed to providing exceptional care to patients while fostering a supportive workplace for employees. The Patient Financial Services Representative plays a critical role in managing patient accounts, assisting with billing inquiries, and facilitating payment processes to enhance patient satisfaction and operational efficiency.

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Responsibilities

Communicate with patients to explain billing statements, insurance coverage, and payment options clearly and professionally

Assist patients in setting up payment plans and resolving billing disputes or discrepancies

Verify insurance information and coordinate with insurance companies to ensure accurate claim processing

Maintain accurate and up-to-date patient financial records in compliance with healthcare regulations and privacy standards

Collaborate with internal departments such as billing, collections, and clinical staff to resolve financial issues and improve patient service

Qualification

Healthcare billing practicesMedical terminologyElectronic health records (EHR)Medical billing certificationInsurance processesHealthcare financial softwareBilingual abilitiesHIPAA complianceCommunication skillsInterpersonal skillsProblem-solving skills

Required

High school diploma or equivalent required; associate degree or higher preferred

Experience in a healthcare or financial services environment, particularly in billing or customer service roles

Basic knowledge of medical terminology, insurance processes, and healthcare billing practices

Proficiency with computer systems and software used for billing and patient account management

Strong communication and interpersonal skills to effectively interact with patients and team members

Preferred

Certification in medical billing or coding (e.g., Certified Medical Reimbursement Specialist) is advantageous

Experience working with electronic health record (EHR) systems and healthcare financial software

Familiarity with federal and state healthcare regulations, including HIPAA compliance

Bilingual abilities to assist a diverse patient population

Demonstrated problem-solving skills and ability to handle sensitive financial discussions with empathy

Benefits

Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

Student Loan Repayment – Available for nurses and therapists.

Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

Generous PTO – A robust paid time off policy to support work-life balance.

Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.