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Cornerstone Building Brands · 2 days ago

Customer Service Representative

Dallas, TX

Full-time

Hybrid

Entry Level

1+ years exp

Cornerstone Building Brands is a company focused on providing premier customer care and professional development. The Customer Service Representative will serve customers by assisting with product and service inquiries, managing accounts, providing accurate information, resolving issues, and collaborating with sales and operations teams to enhance customer satisfaction.

Building MaterialManufacturingReal Estate

Responsibilities

Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience

Ensure leadership and sales team members are informed of pertinent activities related to each customer account

Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order

Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing

Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary

Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration

Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed

Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency

Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows

Qualification

Customer supportTechnical proficiencyBuilding products knowledgeCRM softwareIssue resolutionTraining skillsCollaboration

Required

High School Diploma or equivalent required

1-2 years of proven direct customer and consumer support experience, preferably in the building products industry

Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer

Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM

Preferred

Bachelor's degree is a plus

Benefits

Medical, dental and vision benefits starting day 1

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Company

Cornerstone Building Brands

Glassdoor3.2

Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.

Founded in 2018

Cary, North Carolina, USA

10001+ employees