PetSafe Brands · 16 hours ago
Customer Sales & Support
Knoxville, TN
Full-time
Onsite
Entry Level
1+ years expPetSafe Brands is the world leader in pet products, and they are seeking a Customer Sales & Support representative to assist customers with their pet product needs. This role involves providing technical support, utilizing sales training to promote products, and ensuring quality service in customer interactions.
Health CarePet
Responsibilities
Provide technical support to customers through troubleshooting issues while also giving excellent customer service
Utilize the offered sales training to then offer and sell our vast array of products by finding product solutions which meet the customer’s and their pet needs, including subscriptions
Follow all policies & procedures to ensure quality & consistency on every customer interaction
Consistently meet and/or exceed Customer Care Team accountabilities
Qualification
Required
HS diploma or GED
Must have at least 1 year of previous customer support and sales experience (retail, restaurant, call center)
Ability to work in-office as needed/when requested
Have strong critical thinking skills that support PetSafe Brand's culture of continuous improvement
Excellent problem solving and people skills
Ability to communicate effectively – both verbally and written
Computer skills including Windows and multi-system navigation
Ability to thrive in a busy, fast-paced environment with change
Keyboarding 40 WPM
Benefits
Medical
Dental
Vision
401K match
Onsite health clinic
Workout facility
Bring your dog to work
Company
PetSafe Brands
PetSafe brand has become an essential component of pet families' lives through innovation, worldwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$925M2024-10-14Debt Financing· $925M
Recent News
2025-11-03
Company data provided by crunchbase