Apply on Employer Site

Remington Hospitality · 4 days ago

PBX Operator (PM Shift) - La Concha Key West, Autograph Collection

Key West, FL

Full-time

Onsite

New Grad, Entry Level

Remington Hospitality is seeking a PBX Operator for the PM shift at La Concha Key West. The role involves answering phone calls, making reservations, and providing information about hotel services and amenities while ensuring guest satisfaction and maximizing revenue through upselling techniques.

HospitalityLeisureTourism

Growth Opportunities

Responsibilities

Answer all external and internal phone calls

Take messages and transfer calls to the correct areas throughout the property

Make reservations for all future guests for the hotel, restaurant, and spa, using upselling techniques to maximize revenue

Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates

Aggressively sell hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy

Educate incoming guests of hotel amenities and services available to them during their stay

Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay

Take and input all in-room dining orders, using up-selling techniques to maximize revenues

Take and input all reservations for the Spa, using up-selling techniques to maximize revenues

Dispatch all guest requests using the designated program to the proper departments

Follow up with the department and/or guest to ensure the completion of the request

Process all changes and cancellations for group reservations

Prepare group guest lists prior to arrival

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times

Resolve guest complaints, ensuring guest satisfaction in each interaction

Promptly, accurately and efficiently know how and where to post all charges

Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often

Have knowledge of hotel property, hotel staff and hotel services, with hours of operation

Give clear directions to hotel facilities for inquiring guests

Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner

All calls should be answered in 3 rings

Work in a cooperative and friendly manner with fellow associates

Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter

Perform any reasonable request as assigned or directed by management

Qualification

PBX operationUpselling techniquesGuest relationsFront Office systemsProblem resolutionTeam collaborationCommunication skills

Required