New York State Insurance Fund (NYSIF) · 3 days ago
Assistant Insurance Fund Services Representative
Endicott, NY
Full-time
Hybrid
Entry Level
$53K/yr - $65K/yr
2+ years expThe New York State Insurance Fund (NYSIF) is seeking an Assistant Insurance Fund Services Representative. The role involves responding to customer inquiries, analyzing information to resolve issues, and handling general customer inquiries to ensure satisfaction.
ConsultingFinancial ServicesInsurance
No H1B
Responsibilities
Respond to customer inquiries and/or complaints
Analyze information and identifies issues to be resolved
Handle all general customer inquiries by either resolving the issue or referring to appropriate staff for resolution
Gather detailed information from callers to determine the best approach to resolve problems
Refer complex and/or sensitive situations beyond scope of authority to supervisor or department staff
Handle difficult customers and/or situations that require deciphering incoherent or disorganized information to accurately assess and meet customer needs
Qualification
Required
One year of permanent, competitive class service in a title eligible for transfer under Section 70.1 of Civil Service Law
Four years of customer service experience that required independence in both verbal and written communication responsibilities
An associate's degree or higher and two years of customer service experience as described above
Benefits
Competitive Compensation.
Future Career Growth Potential.
Open and Supportive Team-Based Environment.
Plentiful Vacation, Personal, and Sick Leave Accruals.
Paid State and Federal Holidays.
Full Medical, Vision, and Dental.
Retirement Options.
Public Student Loan Forgiveness (PSLF).
Possibility of Telecommuting, Flextime, and Alternative Work Schedules.
Company
New York State Insurance Fund (NYSIF)
The New York State Insurance Fund (NYSIF) was established in 1914 as part of the original enactment of the New York State Workers’ Compensation Law.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Loshbaugh
Chief Operating Officer for Business Services
Ken Radigan
Chief Risk Officer (CRO)
Recent News
GlobeNewswire
2024-04-07
GlobeNewswire News Room
2023-10-06
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