GoFundMe · 2 days ago
Senior Director, Payments Risk
United States
Full-time
Remote
Director/Executive
$202K/yr - $304K/yr
10+ years expGoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. They are seeking a Senior Director, Payments Risk to lead and scale compliance, CDD/EDD, and risk monitoring capabilities while partnering closely with executives and navigating complex decisions.
CrowdfundingInternetPeer to Peer
Responsibilities
Serve as a senior leader for payments risk and compliance, acting as an expert advisor to the company and the Board on regulatory obligations, processing requirements, and financial crime risk
Establish and continuously evolve frameworks for CDD, EDD, KYC/KYB, transaction monitoring, and suspicious activity management
Lead GoFundMe’s evolution toward greater control of our own payments, collaborating deeply with multiple internal and external teams
Apply a payments-centric mindset across GoFundMe, grounding the organization in the importance of having strong payment infrastructure
Ensure compliance with AML, sanctions, card network rules, and relevant U.S. and international standards
Oversee and coach teams responsible for analyzing fundraisers for fraud or money-laundering risks, verifying identities, enforcing financial compliance, and monitoring transactions
Improve, track, and communicate loss reporting, ensuring root-cause analysis and implementation of compensating controls
Guide the design and refinement of workflows across donation review, account review, dispute prevention, and merchant/payer fraud mitigation to reduce chargeback rates and losses
Lead risk reviews, assessing financial exposure and creditworthiness
Oversee recovery of negative balances and mitigations around potential or actualized losses
Serve as a trusted partner to executives, product leaders, finance partners, engineering, comms/public affairs, and legal stakeholders
Translate complex payments and regulatory requirements into clear, accessible explanations for teams without compliance backgrounds, especially in high-pressure situations
Over-communicate when necessary, preparing leaders with context and framing to advocate effectively on risk decisions
Bring nuance to strict regulatory requirements, recognizing when flexibility or context are needed, but never compromising on compliance
Lead and scale distributed global payments risk teams (U.S. & Dublin), setting clear goals and expectations while nurturing an environment of psychological safety, resilience, and mutual support
Act as a visible advocate for the team, ensuring they feel supported, defended, and positioned for success
Create and deliver training on compliance obligations, payments risk, and best practices to a wide range of stakeholders
Foster curiosity, empathy, and cross-functional understanding by embedding yourself in team workflows and modeling our core values
Ensure the team maintains big-picture perspective, understanding both their slice of the work and how it impacts broader business goals
Leverage SQL, Looker, and large transactional datasets to identify trends, detect anomalies, and inform strategic decisions
Bring comfort working with imperfect or evolving tooling, driving clarity and efficiency
Build and refine reporting frameworks that clearly articulate risk posture, performance against KPIs, and areas for operational improvement
Qualification
Required
10–15+ years of progressively senior payments risk and compliance experience, ideally with early-career hands-on work as an analyst
Background at modern payments companies, processors, or fintechs
Deep understanding of payments processing, merchant onboarding, underwriting, credit risk, fraud detection, and AML/CTF program management
Experience leading CDD/EDD, KYC/KYB, and transaction monitoring teams
Strong working knowledge of AML, sanctions, card network rules, and global (especially EU) best practices
Ability to analyze complex datasets, interpret ambiguous situations, and make high-stakes decisions under pressure
Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
Experience partnering with communications or public affairs on high-profile or sensitive risk scenarios
Resilient, and able to handle escalations with clarity, confidence, and composure
Courage of conviction paired with humility—able to hold the line on regulatory requirements while staying collaborative and open-minded
A master communicator who can explain the 'why' behind decisions in simple, non-technical language
Ability to collaborate cross-functionally at all levels without ego or rigidity
A natural team advocate who models GoFundMe's core values
True curiosity and willingness to deeply understand how work is done before driving changes
Benefits
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Community engagement through our volunteering program
Company
GoFundMe
GoFundMe is the world’s largest fundraising platform, helping people, causes, and charities raise money fast and efficiently.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-07-02Series A
2014-04-01Series Unknown
Leadership Team
Katie McCarthy
Chief of Staff to the COO of GoFundMe and President of Classy
Soraya Alexander
COO of GoFundMe and President of Classy
Recent News
Markets | Mail Online
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2025-12-11
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