Breeze Airways™ · 1 month ago
General Manager Airport Operations & Guest Services
Raleigh, North Carolina, United States
Full-time
Onsite
Senior Level
5+ years expBreeze Airways is committed to bringing 'The World’s Nicest Airline' to life, focusing on making travel simple, affordable, and convenient. The General Manager oversees all Guest Services ground activities and day-to-day operations at their assigned location, ensuring safety, security, and high standards of guest service while managing relationships with regulatory authorities and leading cross-functional teams.
Air TransportationCustomer Service
Responsibilities
Responsible for safety programs to ensure a safe workplace for Team Members, Guests, Business Partners, aircraft, ground service equipment, and facilities at their assigned station
Hold ground service providers accountable to DOT, FAA, and Breeze guidelines
Manage and plan station costs in operating plan and administer and maintain the station operations budget for their assigned station
Accountable for all internal and external regulatory matters
Conduct station audits and reviews
Develops and manages talent in the area, including hiring, coaching and workforce planning
Take action, as deemed necessary, to resolve any problems or situations that may compromise safety compliance
Resolves issues for guests regarding service failures or other complaints
Makes sound decisions with positive results
Develops both strategic & tactical plans that create a safety conscious environment that results in team member safety and wellbeing
Monitors station closely, including daily, weekly and monthly reporting and reviews
Develop and execute a local strategic plan ensuring industry-leading operational and customer service performance consistent with Breeze core values and objectives, including procedures, operational controls and standards, infrastructure, and people operational efficiency and cost savings
Ensure coordination across all departments impacting airport operations, including Flight Ops, Inflight Service, and Technical Operations, to achieve operational and company goals
Develop balanced station metrics and lead the teams to ensure performance targets are met
Ensure team readiness for response to irregular operations and emergency events
Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards
Ensure business partners are adhering to policies and procedures and reflect the Breeze brand
Qualification
Required
High school diploma or equivalent educational achievement
5+ years experience in Customer Service or a related area
5+ years experience in airport operations and customer service
5+ years experience guiding large, diverse business partner teams
Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Self-starter must have a positive attitude and strong desire for success
Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
Outstanding leadership capabilities, with ability to guide and motivate
Able to work flexible hours and be available for emergency response and on short notice
Must possess and maintain a valid driver's license from the state of your primary residence
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the USA
Must be able to obtain and maintain Ground Security Coordinator certification
Preferred
4-year degree or equivalent work experience
Knowledge of the different airline disciplines and administration, including the interdependencies on Airport Operations
Knowledge of external agencies and their function as it relates to Airport Operations (e.g. FAA, DOT, TSA, etc.)
Benefits
Health, Vision and Dental
Health Savings Account with Breeze Employee Match
401K with Breeze Employee Match
PTO
Travel on Breeze and other Airlines too!
Company
Breeze Airways™
Nice people, flying nice people, to nice places.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$334.79MKey Investors
AIP CapitalPeterson Partners
2025-10-14Debt Financing· $47.5M
2021-08-18Series B· $200M
2020-09-30Series A· $83.29M
Leadership Team
Trent Porter
Chief Financial Officer
Dana Alviene
Chief Guest Officer
Recent News
Columbia West
2025-12-13
Company data provided by crunchbase