Federato · 1 day ago
Technical Support Engineer
United States
Full-time
Remote
New Grad, Entry Level
$70K/yr - $90K/yrFederato is on a mission to defend the right to efficient, equitable insurance for all. The Technical Support Engineer role involves serving as the first point of contact for customer support, troubleshooting issues, and ensuring customers receive timely and effective assistance.
Artificial Intelligence (AI)FinTechInsuranceInsurTechSoftware
Responsibilities
Serve as the first point of contact for customer support requests and perform initial troubleshooting using documented steps, product knowledge, and guided analysis
Resolve common customer issues independently, including questions about product behavior, navigation, configuration, permissions, and basic workflow errors
Perform initial data checks, basic SQL lookups (once trained), and simple log interpretation to gather meaningful details before escalating
Reproduce customer-reported issues when possible and document findings clearly in the ticket
Prepare complete, structured escalations to L2 by gathering all necessary information, reproduction steps, screenshots, and contextual details
Create and update internal and customer-facing knowledge articles, contributing to a maintainable and scalable support knowledge base
Assist with queue management to maintain response times and ensure customers feel supported and informed
Qualification
Required
Strong verbal and written communication skills, especially in customer-facing interactions
Ability to follow and execute structured troubleshooting steps
Analytical mindset with curiosity to investigate problems, not just route them
Basic technical aptitude and willingness to learn SQL, logs, and application workflows over time
Detail-oriented with strong documentation habits
Ability to manage multiple customer inquiries in a fast-paced environment
Ability to learn the Federato platform quickly and build a strong working knowledge during onboarding, including navigation, workflows, and basic troubleshooting
Benefits
Stock options
Benefits
Additional perks
Company
Federato
Federato is an AI-powered insurance underwriting platform that enhances the underwriting process for property and casualty insurance.
Founded in 2020
51-200 employees
H1B Sponsorship
Federato has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (3)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$180MKey Investors
Goldman Sachs AlternativesStepStone GroupCaffeinated Capital
2025-11-18Series D· $100M
2024-11-20Series C· $40M
2023-06-27Series B· $25M
Leadership Team
William Ross
CEO and Co-Founder
William Steenbergen
Co-Founder/CTO
Recent News
2025-12-20
Digital Insurance
2025-12-08
Company data provided by crunchbase