University of Central Florida · 2 days ago
Associate Director, University Financial Aid
Greater Orlando
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$76K/yr - $85K/yr
6+ years expThe University of Central Florida is dedicated to supporting student success through its Office of Student Financial Assistance. The Associate Director will provide strategic leadership and oversight of operations, ensuring regulatory compliance and exceptional service delivery to students and stakeholders.
EducationTrainingUniversities
Responsibilities
Serve as the proxy for the Director of Student Financial Assistance when the Director is unavailable, including attending high-level meetings and making executive decisions
Provide direct supervision and management to key personnel, including the Assistant Director of Compliance
Represent the Financial Aid office on university committees and foster strong, productive relationships with other university departments
Provide oversight for special programs and projects as assigned by the Director
Review current policies and processes to identify operational efficiencies, actively mitigate audit risks, and serve as the primary compliance resource for staff
Contribute to the development, revision, and maintenance of the departmental policy and procedure manual
Oversee management of Satisfactory Academic Progress and Professional Judgment reviews
Serve as the Chief Communication Officer for the Office of Student Financial Assistance, leading the strategy for all office-wide messaging
Coordinate and oversee all internal and external communications, including the release and distribution of written and electronic consumer information materials, ensuring clarity and consistency across all platforms
Collaborate with financial aid staff to guarantee accurate and effective message delivery
Participate in and deliver financial aid presentations, workshops, and training sessions to various audiences, including students, parents, high school counselors, and the general public
Work closely with the Assistant Director to support and enhance the Centsible Knights financial literacy program, ensuring the program meets the evolving needs of the student body and university committees
Supervise all customer service channels, including the front desk, telephone support, email correspondence, and official website content, ensuring high quality, consistent, and prompt service delivery
Resolve complex student issues and escalated cases referred directly from high-level university offices, such as the University President's Office and the Ombudsman Office
Qualification
Required
Bachelor's and 6+ years of relevant experience or Masters degree and 4+ years of relevant experience with at least 2+ year(s) of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)
Position requires a valid Class E driver's license
Preferred
5+ or more years in Financial Aid Administration, with at least 3 years of leadership experience
Master's Degree, preferably in Higher Education, Public Administration, Business, or a related field
Experience with using PeopleSoft or other enterprise-level financial aid management systems is a preference
Experience in developing and delivering financial aid workshops, presentations, and training to various audiences (students, parents, high school counselors, staff, and the public)
Experience coordinating and leading both internal and external communications and marketing efforts
Benefits
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more…For more benefits information, view the UCF Employee Benefits Guide.
Company
University of Central Florida
University of Central Florida is an American public research university in Orlando, Forida.
10001+ employees
H1B Sponsorship
University of Central Florida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (51)
2023 (34)
2022 (28)
2021 (22)
2020 (42)
Funding
Current Stage
Late StageTotal Funding
$5.08MKey Investors
The Duke Energy FoundationUS Department of EnergyNational Institutes of Health
2024-09-17Grant· $0.07M
2024-09-17Grant· $1.4M
2022-03-14Grant· $3.6M
Leadership Team
John Buckwalter
Provost and Executive Vice President for Academic Affairs
Issa Batarseh
Director, Florida Power Electronics Center
Recent News
2025-12-11
Company data provided by crunchbase