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Accenture · 4 weeks ago

Field Service Technology Delivery Lead Manager

Albany, New York Metropolitan Area

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $213K/yr

7+ years exp

Accenture is a leading global professional services company that specializes in delivering innovative solutions. They are seeking a Field Service Technology Delivery Lead Manager to oversee the success of field service technology focused Service Experience programs, emphasizing client relationships and project delivery. The role involves managing project teams, developing strategic visions, and ensuring program health through effective leadership and communication.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions

Develops strong working relationships with the senior management team and identifies follow-on project opportunities

Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning

Manages day to day on-shore and off-shore project teams during the project lifecycle

Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories

Manages experience-led teams in developing strategic vision and creative UI/UX design

Manages and contributes to development of the platform migration and global roll out strategy and execution

Interacts with client stakeholders for business justification, funding, scope and timeline

Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Qualification

Field Service platform architectureSalesforceOracleMicrosoft DynamicsAgile SDLCWaterfall SDLCAI powered service operationsProject management methodologyLeadership skillsCommunication skills

Required

Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects

Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax; Service Delivery enablement (field worker, 3rd party management); Distributed Service support networks; AI powered service operations

Bachelor's degree

Preferred

Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations)

Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms

Experience with Service channel experience design, implementation and execution

Experience with defining, designing and implementing a development architecture leveraging CI/CD principles

Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings

Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams

Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Experience working with clients in the CMT (Communications, Media, Technology) space