Tesla · 3 weeks ago
IT Field Service Support Technician, IT Support
West Covina, CA
Full-time
Onsite
Mid Level
$28.12/hr - $49.59/hr
3+ years expTesla is a leading electric vehicle and clean energy company, and they are seeking an IT Field Service Support Technician to ensure the smooth operation of IT systems at their field-based locations. The role involves providing Tier 2 support, troubleshooting IT issues, and managing multiple projects while collaborating with various teams and vendors.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites
Trouble shoot IT problem tickets until resolved or escalated to a tier 3 support team
Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers
Participate in monitoring remote systems, networks, telephony, and operational support systems
Work with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuits
Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously
Develop and maintain relationships with vendors and contractors
Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
Qualification
Required
Bachelor's Degree in Computer Science, Networking, Information Systems, or a related field or equivalent experience
Minimum of three years' experience working on a desktop, infrastructure or network support team
Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization
Ability to travel quickly and frequently (20%) as needed
Knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting
Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation
Ability to work effectively in a fast-growing team environment
Preferred
Experience with the following: SCCM, MDM, AVAYA, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens, PowerShell is a plus
PowerShell or Python experience is a plus
Certifications such as JNCIA, MCSE, or CCNA are a plus
Benefits
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-08
2026-01-08
2026-01-08
Company data provided by crunchbase