Apply on Employer Site

Vuori · 1 day ago

Support Specialist II, Service Desk

Carlsbad, CA

Full-time

Onsite

Entry, Mid Level

$32.79/hr - $33.65/hr

2+ years exp

Vuori is redefining athletic apparel with a focus on performance and casual aesthetics. They are seeking an IT Support Specialist II to join their Global IT Support team, responsible for resolving escalated technical issues and providing hands-on support at their headquarters. This role ensures smooth operations and contributes to a collaborative IT environment while assisting with onboarding and technical setups for new hires.

ApparelBrand MarketingE-CommerceFashionMarketingRetailSales

Responsibilities

Provide excellent customer service by communicating technical solutions in a clear and concise manner

Resolve escalated IT tickets from Tier 1 support

Provide support and coverage at our HQ Helpdesk

Perform advanced troubleshooting for Windows, macOS, and mobile devices

Support and maintain AV conference room technology

Document solutions and contribute to knowledge base improvements

Collaborate with senior IT team members on projects and process enhancements

Assist with onboarding and technical setup for new hires

Own incidents through completion ensure we find permanent solutions to problems that occur

May provide some Executive IT support to our leadership team

Qualification

IT support experienceTicketing systemsTroubleshooting skillsWindows environmentMacOS environmentCustomer service skillsCompTIA A+ACMTAtlassian JiraConfluenceM365 appsJAMFIntuneEntra ID