Florim USA · 4 weeks ago
Customer Service Rep / Account Liaison
Clarksville, TN
Full-time
Onsite
Mid Level
4+ years expFlorim USA is a leading provider of porcelain tile solutions based in Clarksville, TN. They are seeking a proactive Customer Service Rep / Account Liaison to support customers, architects, designers, distributors, and internal departments by processing orders, resolving issues, and coordinating shipments.
Building MaterialManufacturingProduct Design
No H1B
Responsibilities
Provide accurate information, answer inquiries, and support customers, architects, designers, and distributors
Enter and manage customer orders with accurate pricing, documentation, and delivery details
Handle customer complaints, process claims, and issue credits as needed
Partner with logistics to ensure timely and accurate delivery of porcelain tile orders
Maintain a strong understanding of Florim USA product lines, specifications, variations, and usage applications
Record all customer interactions in CRM and assist with generating feedback reports
Support Sales, Marketing, Product Development, Production, and Quality teams with customer-related needs
Address product questions, installation concerns, and other customer issues professionally and effectively
Qualification
Required
Must be authorized to work in the United States without sponsorship
Associate degree or 4–5 years of professional experience in customer service, account management, or a related field; or an equivalent combination of education and experience
Proven experience managing customer accounts, serving as a liaison between clients and internal teams, or coordinating cross-departmental customer solutions
Demonstrated ability to resolve complex customer issues, including processing orders, claims, and credits with accuracy and professionalism
Familiarity with ERP systems (SAP preferred) or other order management platforms
Strong verbal and written communication skills, with the ability to represent the company positively and professionally
Highly organized, detail-oriented, and capable of managing multiple priorities and customer accounts simultaneously
Collaborative mindset with the ability to work effectively with Sales, Logistics, Production, and Product Development teams
Preferred
Knowledge of product or technical support processes is a plus, ideally in building materials, tile, or related industries
Benefits
Medical
Dental
Vision
Life
Disability
401(k) with company match
Tuition reimbursement
And more
Company
Florim USA
Florim USA is a manufacturer of floor and wall tiles.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase