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Greystone · 1 month ago

Tier 2 Technician

Denver, CO

Full-time

Hybrid

Entry, Mid Level

$55K/yr - $55K/yr

2+ years exp

Greystone Technology, a New Charter Technologies Company, is seeking a Tier 2 Technician to join their Managed Services team. The role involves supporting end-users by troubleshooting and resolving technical issues, managing tickets, and collaborating with other departments to ensure a seamless client experience.

Business DevelopmentFinanceFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Supporting end-users by troubleshooting and resolving computer, application, system, device, access issues

Act as an escalation and mentor for immediate response and technical engineers

Ticket management and documentation consistent with processes in the Service Delivery Handbook

Maintaining to our Service Level Agreement by responding to user requests from clients within a 30-minute timeframe

Reaching a goal of 6 billable hours daily or 30 billable hours weekly

Learning independently about our clients’ ever-changing systems

Traveling to local client locations on a daily or weekly basis, depending on clients’ needs

Collaborate with other service line and departments to ensure an effortless experience for our clients

Doing what it takes to provide an effortless experience to the end users and build trust and credibility within a client group

Qualification

Troubleshooting hardware issuesMicrosoft platforms supportNetworking principles knowledgeTicket management experienceIT security practicesApple troubleshootingBackupDisaster recoveryEmpathetic problem solvingCuriosity about technologyPositive demeanorLearning independentlyService-oriented attitudeTeam collaborationCritical thinkingOpenness to feedback

Required

Demonstrated experience troubleshooting and resolving standard hardware issues, as well as running diagnostics

Proficient in installing, diagnosing, and upkeep of peripheral devices such as scanners, printers, monitors, etc

2+ years' experience in an IT help desk or desktop support environment

2+ years' experience troubleshooting and supporting Microsoft platforms (e.g. M365, Active Directory, all current flavors of Windows)

Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)

Working experience with networking principle, such as TCPIP, DNS, DHCP, LAN/WAN, NAT, IPSEC, WIFI, and A/C Name Records

Experience installing, troubleshooting, and maintaining peripherals (scanners, printers, monitor, etc.)

Experience troubleshooting standard hardware issues and running diagnostics

Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems

An empathetic approach to solving client problems

An awareness of how technology impacts business

The desire to work as part of a team

Critical thinking aptitude and troubleshooting experience

Curiosity about technology and the ability and motivation to learn independently

Professional confidence, and a passion for solving problems

A positive, courteous demeanor

Preferred

Proficiency in Apple, Mac OS, and iOS troubleshooting and support

Demonstrable ability to quickly learn and support various business applications

Understanding of backup and disaster recovery (BDR) best practices and experience troubleshooting BDR topologies

An understanding of complex systems and how the different pieces interact

A demonstrated history of pursuing learning objectives independently

Managed Service Provider experience is a plus

Experience working in a ticketing management system is a plus

An aptitude towards service

Openness to feedback

Ability to learn from experience

A focus on finding appropriate long-term solutions to technical issues

The ability to own technical problems and see them through to resolution

Benefits

Hybrid work environment.

Gas card. Fill up your tank on us while you're out visiting client sites

Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching

Maternal and paternal leave

Very generous paid time off program that is unique to the IT industry

Sustainable work-life balance and flexibility

Yearly work anniversary rewards

Fun company events, including chili cook-offs, annual company photoshoots, monthly team events, cup in hand kickball league, and more!

Company

Greystone

Glassdoor4.3

Greystone is a financial services and private investment company.

Founded in 1988

New York, New York, USA

1001-5000 employees

https://www.greystone.com

H1B Sponsorship

Greystone has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2021 (1)

2020 (2)